Written on: 07/07/2012
Warning. If you are going overseas from the UK you might like to think about de-activating your international roaming with T-Mobile. We took a holiday over in Turkey and ended up having £500 deducted from our account by direct debit for call charges that were supposed to have been on a local sim dual sim mobile phone. Apparently the hand set they supplied allowed international roaming on the T Mobile sim but would only accept a T Mobile sim card.
We phoned customer service and were kept on the phone for ages. We were told they would look into the bill and re-calculate it and get back to us. One week later guess what - no news. We phoned them for them to casually tell us that they had decided the bill was valid.
I have cancelled our direct debit with this awful company and will not renew or ever use them again for business or private use. The call charges are pure extortion and well above normal European call charge rates. You will get a much better minute for minute deal with 02. Daylight Robbery. Avoid like the plague.
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