Very surprised.

“Very surprised.”

Written on: 03/06/2012

I joined T-Mobile at the begininng of 2011 as they were offering new contract deals on - at the time - the latest smartphones. The one I selected was an HTC Desire S, the second best phone on the market at the time.

For £25 per month, I was given unlimited texts, absolutely unlimited internet (no fair usage policy), and 300 mobile minutes, which also included free calls to some premium numbers. A year and a half later, it is still a good deal, let alone back then, it really was the best deal around.

Signal reception is generally brilliant, I can get signal and internet access where most other people can't on their providers, but there have been the odd times where I've gone to check my phone and it's not receiving any service. A bit inconvenient that you have to do a quick reset or wait 5 minutes for it to sort itself out, but apart from that, I can't really complain.

The most astonishing and surprsing thing is though, is that I am still connected to the service. Let me explain. Three months ago now, my ex manager illegally sacked all of his staff one by one as we all began to find out the dodgy dealings that he was getting up to and faking the books at work. With how awesomely the English government loves to treat genuinely honest hard working folk, they REFUSED to pay me any Job Seeker's Allowance despite my situation. Regardless, I finally landed myself a very rewarding job 3 months later. As you can guess, for those 3 months I had NO income at all so was unable to pay any bills whatsoever. For those 3 months that I did not pay T-Mobile, they still left my service connected, which meant that I could still text, make phone calls (even to premium numbers) and use the internet. They didn't even bother to send a letter asking for me to catch up on repayments. I can't think of any other company that is so lenient about not being payed and still providing you with a full service. They truly earned my respect, as during this time and starting my new job in the business rep industry, use of my phone was essential.

This is why I am so surprised to see so many negative reviews about T-Mobile. I've had nothing to complain about them at all. My Sky service on the other hand..... The internet and TV dropped out numerous times during the period where I was able to pay them, and was instantly cut off the day after payment was due.