T-mobile helping UK mail to do something wrong.

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T-Mobile - www.t-mobile.co.uk
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Yeasin's review of T-Mobile - www.t-mobile.co.uk

“ T-mobile helping UK mail to do something wrong.”

★☆☆☆☆

written by Yeasin on 16/05/2012

I have ordered a new contract phone from T-mobile and T-mobile used UK mail as a courier. UK Mail suppose to deliver my new phone on 20/04 but I did not receive the phone. T-mobile sent me consignment number when they delivered the phone to courier and I have checked the consignment number by UK Mail website and found the Parcel delivered and received by Mr. Ali. There is no one name Ali at my address and even I don’t know anyone name Ali.
I have contacted T-mobile couple of times regarding this issue and the outcome is zero. T-mobile told me that UK Mail confirm them the parcel was delivered right address and right person. My name is not Ali or we are only two people living in my address and I was at home on 20/04. So how they delivered the parcel to me or my address? My personal opinion is T-mobile helping UK mail to do something wrong.
I am requesting all customers beware UK Mail and T-mobile relation.

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Bubbles-Mum's Response to Yeasin's Review

Written on: 21/06/2012

Sorry but how is this T-mobile at fault here. Why didn't you just picked up the parcel from one of there ukmail stores. This is what I did as I was out all day for them to post at my address and picked it up from the poole base one. I phoned up ukmail from the poole base and was very helpful and said could I pick up my parcel and they said yes no problem. So why didn't you do this. How on earth is it T-mobile fault. Giving them a poor service for no reason. No they are very good.

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Yeasin's Response to Yeasin's Review

Written on: 22/06/2012

I think you are very lucky that’s why you have got good service from UK mail. I had visited UK mail office to look the receiver signature. They could not show me and they told me UK mail send the signature copy to T-mobile. I had communicated with T-mobile and T-mobile told me they have got parcel receive confirmation copy and receiver name is Ali but I don’t know anyone name Ali. I have requested to send me the copy of signature but they did not get back to me. I have spent at least 20 hours to find out my parcel but nobody help me.

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