Written on: 23/04/2012 by morgan4875 (1 review written)
So, after agreeing to an upgrade they send me the wrong phone (HTC XE. When I asked for them to send me the correct phone they said they do not actually do that model (HTC XL).
For the past month I have been trying to get the phone returned. Over one hour and a half waiting on hold or speaking to people who are simply incompetent, I still do not have a 'bag' to return the phone back to them.
The attitude of their staff is simply terrible, I would be sacked from my company if I had the indeptitude of t-mobile.
I warn all who read this, stay away from T-Mobile, they are the ultimate in rubbish customer service.
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