T-Mobile US Reviews - www.t-mobile.com

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★★☆☆☆
2 / 5
From 6 reviews
17% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

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Latest Reviews

★★☆☆☆

“Terrible customer service”

Written on: 30/06/2014 by neilmccormick (2 reviews written)

Overcharged me and the woman was talking to me like its my fault… Read Full Review

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★☆☆☆☆

“Upgrade”

Written on: 16/05/2014 by 490Puckett (1 review written)

I have been a customer of 5+years and for the very first time purchased an upgraded phone through T-Mobile and decided I did not like the phone so I called up customer service they told me to use the return label inside the box in which phone came in and send back. I did and they put the WRONG return label in the box and now I am stuck paying $1,000 for 2 new phones!!!!!! This is absolutely terrible service and I would not recommend it to anyone. As soon as I pay off this large amount I am… Read Full Review

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★★★★☆

“Great.”

Written on: 03/01/2013 by NoromyxO (3 reviews written)

I recently brought a "pay as you go" iPhone, which happened to be a lot cheaper then other places and the one I wanted was in stock unlike the others. My phone arrived very quickly and in neat packaging. The only thing that annoyed me though was that with my IPhone, I would also get some free headphones worth £90. I even clicked the box that I wanted them. But for some reason they never arrived. My guess is that they were probably out of stock. But they never told me this, so I don't know… Read Full Review

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★☆☆☆☆

“First and last time user for T-Mobile”

Written on: 27/08/2012

I was the first time buyer of T-mobile mobile phone contract. The customer service is rubbish and the terms and conditions are well hidden. T-mobile doesn't charge for the top companies phone calls but if you make a call to the small network companies (e.g. Lyca mobile), it charges a hell of money and you never realise untill you receive the bill. If you make a complain for that than they recommend to read the terms and conditions which explains the charges for the different network companies… Read Full Review

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★★★☆☆

“Not what you want”

Written on: 05/08/2012 by Cynamin (2 reviews written)

So, in December 2011, I signed my first contract with T-Mobile. The guy behind the counter set me up with all sorts of deals and had me walk out of there with a brand new Android and a huge deal with data and minutes, and I payed only $50. I was thinking this was the greatest thing that a cellular company had ever done for me. That was until a small bit later. I noticed right off their "4G Service" that I was paying for was virtually non-existant. And the phone they set me up with had no 3G to… Read Full Review

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★☆☆☆☆

“I was a customer for Flexible account; my number was...”

Written on: 11/05/2011

I was a customer for Flexible account; my number was xxx-xxx-xx1. Last year, I used this number as a Pay as you go until May 2011. This phone number work just fine because my last added money was in March 29, 2011. On May 5, I went to a T-mobile shop to add more minutes to my account. One of the staffs told me that my account was wrong account type. I explained him three times that one of T-mobile staffs told me that for this account if I do not pay monthly fee the account would turn to be Pay… Read Full Review

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Guest's Comment

Written on: 03/08/2011

Erm, this is for T-Mobile UK?

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Nipa's Comment

Written on: 07/12/2012

i totally agree i hate tmobile very bad service there liars

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