written by on 04/07/2015
Been with Orange for 14 years. This month my 1 GB 'free' broadband disappeared after five days even though the phone hadn't even been switched on for a lot of that time, they then charged me £50 for approximately 4 minutes internet usage! Got spoken to like a dumb peasant by customer services, between prolonged periods on hold, was told this was normal for the type of phone I use (even though this had not happened before in the 18 months I have had it) this flatly contradicting what I was told when reporting this to my local EE shop. Decided to change to another provider and it took an almost half-hour call to get my PAC number from them, and now I have tried to change they have locked my phone! I now have to pay an £8.99 fee and wait 'seven working days' for a PIN. This is actually my own phone and if I do not receive that PIN within the time promised I will be sending a follow-on to my previous report to OFCOM. Right now you are completely unfit for purpose.
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