Written on: 12/09/2012
I bought an ornage internet dongle i chose the deal of £15 a month with a contract of 1 year as this is the amount i could afford to pay each month for the first few months i was charged £15 then it went up to £20 when i phoned the CS agent told me she didnt no and i may have gone over my internet limit i took this as a reasonable explanation but then the amounts where still £20 a month i hadnt even been using it because the coverage and speed was so slow and cut off all of the time, my contract would have ended in march and i had stopped using it in october, once it had finished i was going to not have internet as my computer has broken and i didnt really useit either.
When going through my bills in july i noticed there where 2 charges every month coming from orange 1 for my phone contract and another charge of £20,
I cancelled the £20 Direct debit and then phone customer services to find out what i had been charged for.
The CA agent to find out why i was still being charged and why i had not recieved any thing in the post to explain why the amount was higher or that my contract was coming to an end not even to offer me something new. !
The CA replied well we wouldnt send anything out to you it is your own fault for not checking your bank, although statements are not sent out very often, then he told me that i should have been checking online banking (assuming that i had online banking or that i could get access to do online banking) which i had not.
i told him i had cancelled the direct debit and he replied and said that i would have to pay a further charge of £20 i refused to do this and he said that i would be sent a bill and if i didnt pay it i would have to suffer the consiquences.
i asked for the address to send a complaint and for his name he gave me the address (which was wrong) and then went to say good bye i had to ask him for his name a 2nd time which he replied with just peter. (i assume it was not his real name).
i sent of two letter the same during the middle of july and received nothing i then email the complaints email provded online and was emailed back saying that that email account was not working.
so i emailed the exec office they emailed me back to tell me they do not deal with this and told me to email the CS email..
i replied to tell them it did not work so then they provided me with another.
i received nothing back for just over a week and half way through the week i follwed it up asking for a reply when i emailed them again to tell them if i heard nothing from them then i would be forwarding all of my emails i had sent to there directer email@example.com
I recieved a Phone call the next day
i was told my charges were £20 a month because off added VAT this is complete B*ll
and that i would be refunded half of waht i over paid i over paid them £100 with maybe a little over
so that i would get a cheque for around £50.63p
Although when the cheque arrived it was for around £30.63p
When i queried this i was told i still owed them a £20 from august and they had taken it off the amoutn they had refunded me rather than send me a bill
so they had not paid be back half of what they owed as i still paid another £20 if they had paid me back half of what they owed it should have been around £60 as the further £20 they charged me would have made the total £120
And i was still never told why i never once recieved anything from them .
no verification for the direct debit at the begining no letter to tell me that even VAT had gone up (which it had) even though the whole VAT thing was just a poor excuse
i have a mobile phone contract with them as well which i want out of asap ! i do not want to be giving these robbing gits any more of my money
i am absolutley FUMING with them and there poor service i would never recommend them to anyone !
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Written by hyounis