Written on: 20/08/2012 by dingding1 (10 reviews written)
Firstly, this is a positive review, but one as a result of being screwed in the first place! (so I will do a negative one also?)
Orange sold me a SIM as part of a package then charged me £15/month for 18 months without me knowing about it. When I tracked down the anonymous looking Direct Debit, and linked it back to this SIM I had never used, I contacted Orange.
So the good thing is - getting through to a real customer support person always seems to be OK with Orange. Hence this review. Yes you have to navagate some IVR menus, but you get there (took about 5mins) and they were able to see the problem, match the facts and agreed to a full refund and sent a cheque. I was just grateful I didn't have to shout and holler to get that far.
I think that is worth a good review - its not the same on some of the other networks.
As rated by our community of reviewers
" My talk talk " Read More
" Not yet been able to connect " Read More
Written by Creativity61
" Let's make it up as we go along " Read More
" Avoid at all cost! " Read More
" Found this service very poor when you need to chat or refund " Read More