Written on: 17/08/2012
I was with Orange for a few years was happy overall but ran in to problems when I made a change to a pay monthly canary contract. Customer service was abominable, was told monthly to "wait for the next bill" , any way long story short I requested pac code and moved to 3. Got a high final bill, to my shock £23.47 of the bill was for "porting out", i.e. using my pac code before giving 30 days notice. OFCOM rules state companies have discretion on this up to a max of £35, so Orange was within its rights but beware erratic billing and a sting in the tail, also they are rude and very confusing to talk to.
As rated by real users
"Clear, Simple, Quick" Read More
"The worst" Read More
"The Worst Customer Service Ever" Read More
"Improvement wanted for reception " Read More
"Quality of all services lost s..." Read More