Written on: 25/06/2012
I've had the same pay as you go mobile from orange for ever, recently the battery gave up so i bought a new phone from orange, the cheapest i could find. When I bought the phone I had to "top up" with £10. This came on the new sim card. I was told when I bought the new phone i could still use the old sim (with all my pictures and contacts saved on it) and get the £10 tranferred. I finally got round to phoning Orange to get them to transfer the £10 but the guy said he could not do that, he would need me to use the new sim. So I went thru the process of giving him the imei number and the number of the sim card etc. He told me I would need to switch off my phone and dont use it for at least 2 hours and then when i switched back on, there would be some updates and the new balance would magically have been activated. I still only have £1.92 left in credit.
Lied to by the first advisor who said i could keep my old sim card or lied to by Trevor from Mumbai?
As rated by real users
"Complaint about Vodafone custo..." Read More
"No Phone all week!!!" Read More
"Mobile phone" Read More
"Free international Roaming" Read More
"THE SHITTIST CUSTOMER SERVICE ..." Read More