Orange customer service is absolutely horrible

“Orange customer service is absolutely horrible”

Written on: 15/06/2012 by onlylary (1 review written)

My husband recently got a new phone a week ago, and he got the PAC code to transfer from his previous Q2 to orange. It took about 3 days to be able to make phone calls despite they said it would only take 24 hours. He called orange at lease once every day (including waiting time, every call took at least half an hour) and the staff was absolutely useless. After 3 days, he could make phone calls finally, however the nightmare still continues. He couldn't receive any calls or texts!! Everytime when he was on the phone with orange, he was told to hang up and that the staff would call him back, but he never got the call back from orange. When he asked to talk to the supervisor, the staff even hang up the phone!

Today he finally got the chance to speak with the supervisor on the phone. After my husband explained all the unpleasant experience, the supervisor didn't even apologise, instead still couldn't sort out the problem and even said "you've got to take some pain while transferring the number". The supervisor's name is Sam, a guy.

It's been a week since my husband gave the PAC code to orange. Despite all the stress and the time wasted, he still can't use the phone properly. Absolutely nightmare.

Never suggest using orange again.

Visit orange.co.uk