Written on: 17/07/2012
I have been completely satisfied with the service by O2 until I had to upgrade.
I have been given false promises on the phone with offers of upgrading, decided to upgrade any way despite not honouring the rate I was given first. Then the phone was in stock, then not in stock, then in stock and not in stock. I was promised call backs that didnt happen. The knowledge of their Customer Service is very basic and although polite pretty useless. I have been waiting for my phone since the 5th of july and was told a 2 day delivery. It has taken 3 more calls and 2 chats and I am still waiting.
I have now raised my complaint to a Manager as I was told I would get £3 compensation despite not being able to confirm when my phone would be delivered although she would keep me updated.
I am surprised and thoroughly disappointed in the service they have given so far and bearing in mind all their recent coverage issues you would think they would do their best to keep their customers.
Right now I am close to decideing to cancel my account completely with them as they might be more expensive at length compared to others but service is really important to me being a CS Manager and clearly this is not exactly impressive.
Go somewhere else if you can as O2 are not worth the hassle and they dont consider their long term customers an assett.
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