Awful customer service

O2 - www.o2.co.uk
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★★☆☆☆
2.0 / 5
From 588 reviews
28.9% of users recommend this

  • Signal Coverage

  • Customer Service

  • Value For Money

Guest's review of O2 - www.o2.co.uk

★☆☆☆☆
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“Awful customer service”

Written on: 09/04/2012

Unhelpful staff in both stores and on the phone. Seem to have been trained to make it as difficult as possible to rectify THEIR mistakes which are ensuring increased money going incorrectly into their account. And of course 5p a minute to hang on to the call centre; very clever money-making scheme given the only route to do anything.

  • Over 1 Year

    Time with Network

  • Customer Service

  • Value For Money

Ellioru's Comment

Written on: 03/06/2012

ringing to o2 is free via dialling from your o2 sim card.

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