O2 - www.o2.co.uk Review | Customer Service

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★★☆☆☆

2.0 / 5

From 588 reviews

28.9% of users recommend this

Signal Coverage
Customer Service
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Guest's review of O2 - www.o2.co.uk

★☆☆☆☆

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“Customer Service”

Written on: 30/01/2012

The customer service at O2 is terrible! They completely misslead me on my recent upgrade and then tried to charge me £100 to cancel my contract, which a different service advisor then said was £70. I am devestated and feel my trust has been completely abused. As soon as I can I will be cancelling my contract and going elsewhere.

NOT HAPPY.

Over 1 Year

Time with Network
Signal Coverage
Customer Service
Value For Money

Guest's Comment

Written on: 19/03/2012

That's terrible. Well juts don't be tempted to go to Orange instead. They are even worse. I've been with them for 8 years and they keep overcharging, promising to refund then not doing so. I finally got my PUC code out of them and have left, but I am still trying to get back money that they owe me. They admit they owe me Btw, they just keep making 'mistakes' on my account. Basically I think they just cynically hope you'll give up and go away.

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