Please put Service back into Customer Service

“Please put Service back into Customer Service ”

Written on: 19/10/2011 by redwine1967

I have been an O2 Customer for many years. Two years ago I changed to a monthly contract which covered my monthly usage for my iphone 3. Roughly six weeks ago I had a call from a O2 Customer Service Rep - who convinced me that she could lower my monthly tariff. She didn't offer a Data bolt on and told me to access the internet using wifi. The monthly bill doubled last month to over fifty pounds. I called them two weeks ago. Ready to upgrade. Which I did to the iphone 3GS £27.00 a month with a data bolt on. I have taken advantage of the two week cooling off period to cancel after finding that 3 are offering a 3GS with 100 mins, 5000 text and 500mb of data for £20.00 a month available until the end of October. I called O2 this morning I spent well over an hour, hanging on trying to get through to Customer Services. I made a mistake on the keypad and firstly got through to business, who could not help a personal customer, she then transfered me to a young man, he then transfered me to OZ. Firstly not one of the first two people apoligised for keeping me hanging on for so long, the young man did not have a clue, neither of the UK based team were interested in keeping me as a Customer. I must say though that Oz in the cancellation team, was very polite, helpful and did apoligise. So pleased that I made the effort to cancel.