Local Phone - www.localphone.com Review | ALWAYS MISSING CREDIT!!!!

ALWAYS MISSING CREDIT!!!!

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★★☆☆☆

2.1 / 5

From 24 reviews

33.3% of users recommend this

Signal Coverage
Customer Service
Value For Money

nancytabbara's review of Local Phone - www.localphone.com

★☆☆☆☆

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“ALWAYS MISSING CREDIT!!!!”

Written on: 25/07/2012 by nancytabbara

i should have read the reviews before buying the card. everytime i use it i face missing credit and i should call customer service!!and when i call customer service and they fix my credit it is still missing!!if it's a coincidence then why does this happen every single time i use it?? i personally WONT buy it anymore.

Signal Coverage
Customer Service
Value For Money

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Davecardwell's Response to nancytabbara's Review

Written on: 05/08/2012

My name is Dave Cardwell and I work for Localphone. I wanted to address the concerns you raise in your review.

It is extremely important to us that our rates and charges are open and honest, which is why we do not charge any "maintenance fees" or other hidden costs.

We provide you with a full up-to-date breakdown of your account funds history at http://www.localphone.com/dashboard/history that you can review at any time.

Our billing is based on the signals we receive from our downstream carriers. If we ever receive a complaint where a user feels they were incorrectly charged we will refund the calls and open an investigation into the carrier concerned, replacing them if needed.

I hope this will lay to rest some of the concerns you outlined. Please get in touch at http://www.localphone.com/contact if you would like to discuss this or any other aspect of the service.

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