Worst Customer Service

★★☆☆☆
1.8 / 5
21% of users recommend this
  • Signal Coverage

  • Customer Service

  • Value For Money

kweiroz's review of Lebara Mobile - www.lebara-mobile.co.uk

★☆☆☆☆

“Worst Customer Service”

Written on: 20/08/2014 by kweiroz (1 review written)

This is the worst customer service I have ever had to deal with. The supervisor was never available... always in a "meeting" or "phone call". They say they will return your call but they won't.

I put 25euro internet, 3G credit onto my phone. They didn't add the credit properly so within a day I had nothing. I then spent an excruciating 5days on the phone to Lebara. They gave me 500MB in the end after a lot of drama...

Also the hold music is seriously bad!

Ifarooq's Response to kweiroz's Review

Written on: 29/03/2015

Hi, I was in a similar situation as you. I've now found a great cheap alternative that actually works and is great value for money. Send me a comment back if you want the details :)

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