Customer service very bad indeed

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★★★☆☆
2.9 / 5
From 136 reviews
46.3% of users recommend this

  • Signal Coverage

  • Customer Service

  • Value For Money

Guest's review of GiffGaff - www.giffgaff.com

★★☆☆☆
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“Customer service very bad indeed”

Written on: 12/01/2012

Is it me or do most of the five star reviews have the same peppy tone to them ...

anyway

giffgaff is a good idea but I imagine dreadfully understaffed when it comes to customer service. I've only been with them a couple of weeks and since asking to have my old number transferred I've not been able to get a 3G connection.

Their system of community support works well when your problem is how to configure a phone or advice on tariffs, but if the issues is more technical it seems to take for ever to get anything resolved.

  • 0 - 6 Months

    Time with Network

  • Signal Coverage

  • Customer Service

  • Value For Money

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