EE Everything Everywhere www.ee.co.uk Reviews
Latest Reviews
★☆☆☆☆
“They Care About Money Not Customers”
Written on: 11/05/2013
Their Customer Service is completely terrible, when asked in 4 different EE stores if my monthly bill would go up or down, they said no yet, 5 months later into my 12 month contract and they have risen the price £2 I can't even give them a rating: False Promises Customer Service Terrible Waiting Times Higher than previous times. 4G Utterly Useless (I can't even get 3G yet) Very Few Staff at Busy Times Money and good reputation, not actual customer oppinions I can't recommend them simply... (read more)
★☆☆☆☆
“Incompetence that knows no limits”
Written on: 10/05/2013 by richardlaneuk (1 review written)
The list of problems I have experienced since transferring from Orange to EE are too long to list. Appalling signal, taking ages to connect to a network, dropped calls, double billing, Orange and EE not having a clue what the other is doing when transferring my contract, ages to get a sim card set up when I first joined, unhelpful call centres, days and days trying to get a proof of purchase letter for my insurance when my phone was stolen (STILL not resolved). I wouldn't wish EE on my... (read more)
★☆☆☆☆
“Everything everywhere,including poor signal and poor...”
Written on: 09/05/2013
Changed to ee after bad contract term with o2. I signed up by phone which took ages but does give you 21 days to cancel the contract. If only i had ! After watching the tv adverts i thought id get some 4g somewhere . Ee told me id get more signal at home than i do. Normal phone signal/service is awful . I was 'given' a signal booster box to use at home. It actually blocks more calls than it puts through and ee have now charged me a £500 equipement charge for it! They said they would refund... (read more)
★☆☆☆☆
“Oxygen Thieves”
Written on: 08/05/2013 by grumpymonkey (1 review written)
Switched to T-mobile in January 2013. In April, got a call from EE saying I'm migrated to their EE account with all the contract details remaining the same. WRONG - subsequently found that the unlimited data on their "full monty" contract was limited to 500MB per month. Is this mis-sold? WRONG - found that they started a new 24 month contract from April when the original contract with T- Mobile was started in January. Does this count as fraud? INCOMPETENT - They sent me a new sim card with... (read more)
★★★★☆
“Great service on ipad ”
Written on: 07/05/2013 by Mentalmovieguy (1 review written)
Now i know many people have had problems when upgrading onto the ee 4g network anc i had the same but after a swift phone call to ee head office( sod using customer service.) The problem was sorted. But basing my review on the acutual speed of 4g i cannot fault it. Its fast always got signal. So no real problems but customer service can be one hell of a pain (read more)
★☆☆☆☆
“Terrible Customer Service”
Written on: 06/05/2013
Was missold an iPhone 5 with several promises of delivery that never materialised, my elderly parents waiting in all day for repeated deliveries that never arrived, no reply from the sales person when queried, subsequent confirmation that I had been misinformed, failure to cancel a contract when instructed, failure to send email confirmations when promised, user unfriendly telephone helplines, failure to refund me in good time (iEE took 2 months to the day to get me the refund requested!) (read more)
★☆☆☆☆
“Do not use this company - you will regret it fi you do”
Written on: 05/05/2013
I was with orange for years without issue. I upgraded and then was with EE. So far they have been unable to get my bill right when I have queried them I have had so many different people tell me so many different things. They have now removed my last 2 bills from the system so I am unable to view them for accuracy. My last bill was almost £400 - EE had somehow allowed another number to be added to my account and a number of international calls were made and charged to me! This is now with... (read more)
★★★☆☆
“T-Mobile used to be better before 4G”
Written on: 02/05/2013
When Orange and T-mobile joined up I was so pleased I'd stayed with them because the service really improved, prior to that I was going to change my provider. As I've been with T-mobile for 8 years I was reluctant to leave them but the two networks together was a real improvement. However, not happy with an excellent network it seems that the brains at EE have taken the extra capacity and used it to corner the market on 4G before the other networks can buy any frequencies and catch up. To... (read more)
★☆☆☆☆
“Never ending wave of rubbish from Customer Services”
Written on: 02/05/2013
I have been an orange customer for many years, but since the switch over to EE my phone has full signal always but i can not receive calls send texts or go on the internet. I have phoned customer services since january around 20 times withe same rubbish answers given back to me. These range from there are no network issues at the moment in your area, reset network settings, i will send you a new sim card, you need to cancel call divert??, and so on. Even after explaining that my phone is... (read more)
★☆☆☆☆
“Appauling customer service”
Written on: 02/05/2013
I joined EE in Jan 2013 The service was so bad I decided to leave in Feb 2013 as I could not make any calls nor receive calls because apparently there was major work going on where I live They agreed to cancel my contract but ended up charging me for the rubbish hand set they gave me I am now until today still awaiting my refund, I have been told there is a back log in refunds, goes to show how many people they owe money to if this is the case They don't even have a complaints procedure... (read more)
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Showing 1 - 10 of 44 Reviews
★☆☆☆☆
“Worst company I have ever come across!”
Written on: 30/04/2013
Switched from tmobile to EE in February to upgrade to an iPhone 5....biggest mistake I ever made! First phone was cancelled by them and then reordered and to cut a long story short I ended up with two different accounts on the one phone no!! First phone arrived and then the second the following day which I refused delivery of. Sim card wouldn't work and still waiting on the replacement!!! Ended up having to go to an EE shop and buy one for £10 which they did refund. At the end of March I... (read more)
★☆☆☆☆
“4g? EE don’t even offer a reliable phone and text ”
Written on: 28/04/2013 by Norfolkgypsy (1 review written)
My wife appears to have been conned into transferring onto EE from T mobile. After a month the least of her worries is the speed of the internet as the phone service often rejects calls and gives the message it is busy when it is not. The text service is equally unreliable. It as if the service goes into hibernation for a couple of hours when it refuses to accept texts or calls but she is unaware when this happens as she can still make calls and apparently send texts although unbeknown to... (read more)
★☆☆☆☆
“The very worst UK Mobile Phone Company.”
Written on: 23/04/2013
I entered a new contract with EE, the salesman who lived 100 yards from my home (coincidentally) promised me excellent coverage and service. Phone arrived and kept dropping out on calls and internet. After 7 days (during which they had taken £82 out of my Bank as first payment) the Technical services agreed there was a problem and told me to return the equipment at my own expense to obtain a cancellation of the contract etc. I did this. A few days later they told me I was now over £80 in... (read more)
★☆☆☆☆
“THE WORST COMPANY I HAVE EVER DEALT WITH”
Written on: 18/04/2013 by ZzzzZZzzz (2 reviews written)
Imagine switching from O2 as a valued high value customer because EE had 4G. Then have it all go so wrong that wish you had never ever heard of EE. Switching was the worst supplier decision I have ever made. I have been patient and well mannered through all my months of problems with EE but I can take no more. I feel so undervalued, ignored and trampled on by this large company that I feel utterly frustrated and desperate (and I am a mild mannered Chartered Accountant). I have logged every... (read more)
Johnemar's Response to ZzzzZZzzz's Review
Written on: 04/05/2013
Jeez. i wish i'd read this before i signed up for 2 years. My SIM card failed and EE have been giving me the runaround all week. Looks like I'm on the first steps to a messy divorce.....
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★☆☆☆☆
“They get 1 star for picking up the phone.”
Written on: 12/04/2013 by fraz_paterson (1 review written)
Waste of good energy!!!!!!! Waste of money spent on phone insurance!!!!!!!! Waste of money spent on contract for a phone I don't have!!!!!!!! 6 phone calls equaling in hours of lost time in 4 months after I lost my phone. I still haven't received my requested letters required for the phone insurance. Lucky my friend had a decent spare phone I have been using or I'd be stuck with a cheapo for that time. I was also told I would get £35 credit on my account which I just phoned to double check... (read more)
★☆☆☆☆
“So dissapointed”
Written on: 12/04/2013
Worst customer service I have ever encountered! Ive been with Orange for years and never have I had to complain. I upgraded and moved over to EE to use the 4G. In the two and a half weeks I have been with 4G i have had to complain twice!!! They do not accept responsibilty for anything, managers will not speak to you on the phone and the customer service is awful. Rude people over the phone who raise their voice and interrupt whilst you are trying to find out why you have been billed twice in... (read more)
★☆☆☆☆
“Don't transfer from Orange to EE”
Written on: 11/04/2013 by andrewpj (1 review written)
I moved from Orange to EE a number of weeks ago. It has been a catalogue of errors that has cumulated in a very unhelpful telephone call to customer services today. The following is a summary of the situation: Telephoned customer services in March to transfer from Orange to EE. The person in customer services told me to go to an Orange store to complete the transfer as it would not involve additional charges. Moments later I was contacted by EE or Orange and I was informed that they could... (read more)
Andrewpj's Response to andrewpj's Review
Written on: 11/04/2013
I phoned back EE customer services. Asked for the name of the 'Alternative Dispute Resolution Scheme' provider that they are registered with. They have now been very helpful and kept me on EE with my original 18 month contract end date when I took out my Orange contract.
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★☆☆☆☆
“No service and 2 bills”
Written on: 08/04/2013 by DFaulkner (1 review written)
After switching to EE there was an admin error on their side which meant that my phone stopped working (no calls, texts or mobile internet) after under one month. It took the customer service staff nearly a week to identify that they had made an error (after I had spoken to them for 2 hours and spoken to the phone manufacturer about the problem). They then promised that it would rectified that afternoon, I called again the next day after they hadn't bothered to fix it and they assured me... (read more)
★☆☆☆☆
“Dreadful customer service and admin”
Written on: 08/04/2013 by northernandy (2 reviews written)
I transferred my phone contract from Orange to EE after about 8 hassle free years. I purchased an iphone 5 64GB on the most expensive contract they offered to have full use of the services offered as I rely on my phone and use it a lot. I took out insurance with ProtectYourBubble.com as the £14 per month insurance cost was extortionate and they seemed to be a respectable outfit... I dropped my phone and damaged the screen on 4 February and still have not even been able to send it for... (read more)
★☆☆☆☆
“Mis-selling”
Written on: 06/04/2013 by george666 (2 reviews written)
After a rather lengthy sales call to EE, where I've had to pass many annoying security questions, EE salesman sent me a free micr sim with 30 day trial on there new 4G network. I was under the impression this was free!' Free trial ' , 2 weeks later the service was terminated, my ipad dicounnnected from there network and a deman for £35 was recieved. When I phoned the customer service,@ at the annoying premium rate call ! I was told they would get the person who sold me the contract to call... (read more)
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Showing 11 - 20 of 44 Reviews
★☆☆☆☆
“Appalling customer service”
Written on: 01/04/2013
Terrible customer service with staff being extremely rude and unprofessional. Called multiple times to resolve problems and unable to with staff refusing to get the manager on the phone. Had been with Orange since 2001 and had no problems. (read more)
★★☆☆☆
“ee unlimited data not”
Written on: 31/03/2013
It is all a big mess do not switch to ee if you need unlimited data all they will try to do is get you keep buying add ons which last for maybe two to three days then to make it worse they do not roll it over for the sake of having that little extra download speed comes at a big cost and frustration (read more)
★☆☆☆☆
“Best ever 2G network I've experienced... I mean 4G.”
Written on: 25/03/2013 by ryanodonnell
4G on EE is one of the "BEST" networks I have EVER been on. I "love" the new 4G network available in London on my BRILLIANT Nokia 100 Classic. Thank you EE, "best" network ever!!! Shame my BlackBerry 9300 doesn't show EE yet :L (read more)
★☆☆☆☆
“Worst service EVER!”
Written on: 25/03/2013 by billen (1 review written)
Was with Orange and moved to EE just before Christmas. iPhone 5 and new 2-years contract. Problems started from day one. Dropped calls, poor signal, people calling me and being diverted to voicemail. Then my free (inclusive) add ons stopped working as well. Couple of weeks ago my Clone Phone service got deleted without me requesting me and my phone's backup got deleted. Since last week my 3G is not working. EE is having problems resetting my account and it looks as if I've used all the data... (read more)
★☆☆☆☆
“I wish I'd never signed up with Everything Everywhere”
Written on: 21/03/2013
I've had combined broadband and voice contracts for over 10 years and changed over to Everything Everywhere just before Christmas. I'll be moving away from them as soon as I can. The call quality when the broadband router is plugged in is dreadful and when you try to call the helpdesk the line quality is so bad you can hardly hear their mangled call. I reported this problem a few weeks ago - had to call three times to get a clear enough call with them and they promised to replace the router... (read more)
★☆☆☆☆
“EE Drop calls, can't send text and no internet.”
Written on: 20/03/2013
I was with t mobile and they sold the idea that EE would be better for the iPhone, so I signed a new 2 year agreement. Mistake.. do not join EE. My rental is higher because of the 4G, but it doesnt work. EE is a does not work at the moment. (read more)
★☆☆☆☆
“Awful service!”
Written on: 13/03/2013
I wanted to upgrade from T-Mobile to EE about a month ago, I got the iPhone 5 but I had to take it back due to a problem with migrating, so I had to go back to my T-Mobile account; me thinking there was no problem. I spent 2 hours yesterday in an EE shop trying to upgrade again (about half an hour of this time was spent queuing as there was only 2 members of staff on the shop floor), there were further problems as the system didn't recognise my phone number; I go back in today trying to sort... (read more)
★☆☆☆☆
“EE are terrible - stay away from them”
Written on: 03/03/2013
I have had a phone number with Orange for several years. I signed up to EE 4G. I was told that it would be a very simple and quick process to migrate over my phone number to EE from Orange. Firstly, my phone number stopped working on Orange two days before I even got my EE phone. When I eventually got my new phone to use with EE, I did everything perfectly. I put in my EE sim card. However, a week later my phone number has not been ported through to EE. When people ring... (read more)
★☆☆☆☆
“Basic service given”
Written on: 22/02/2013
I asked to be connected to a new line after suffering connection problems on a previous line. This was viewed as moving house obviously .........but simple. 3 weeks later no connection to new number but immediate disconnection from original number. Hours of waiting online for help with no communication between departments. Original phones contacts went to MUMBAI ? Gave up in the end when suggested I would be liable for £29 disconnection charge to cancel account .............was already... (read more)
Bsmith99's Comment
Written on: 03/03/2013
I have had similar issues. Stay away from EE. They are abysmal.
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★☆☆☆☆
“Worst Customer service ever.”
Written on: 18/02/2013
I tried to buy a phone from these people in their stores. 4 hours in 2 different stores being assured it will be 'another 20 mins' i still left empty handed. I tried online. No joy there. They can only deliver between 1 and 5pm. I have a job. Picking up a mobile phone does not warrant a half day holiday... So I am still waiting for a refund. The customer service attitude seems to blame me for inconveniencing them and not fitting in with their procedure. Not really how things are... (read more)
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Showing 21 - 30 of 44 Reviews
★☆☆☆☆
“Having a phone has become pointless with EE”
Written on: 18/02/2013
Since orange turned into EE I've had o phone. Now and again it pops on and then the signal just drops for hours. My work has suffered and they have cost me money. I now i talk to my mates through Twitter and not my phone. Gonna switch to O2 and hope they are better. (read more)
★☆☆☆☆
“EE - Worst Telco in Britain”
Written on: 16/02/2013 by skimartel (1 review written)
Everything Everywhere (aka Nothing Anywhere) have now taken the place at Which? (the Consumer Association) as the most complained about telecoms company in the UK. They try to foist their terms and conditions that are in breach of UK consumer law to try to bully ex-customers into paying amounts of money they are not legally entitled to. Also quite apart from their woeful 4G offering even their standard service has huge black holes in urban areas where there is no signal available. To see... (read more)
★★☆☆☆
“they have no control and completely useless network”
Written on: 15/02/2013
I don't understand why they couldn't help me, I didn't get any signal. And no. 4G coverage didn't work at all it was a nightmare I wouldn't even trust them at all I was promised a call back never got that call from the manager, he was powerless and told me to send back the mobile I wanted a conclusion but all they give is notthehi tng. I t's all 3G service not hardly any 4G, all they do is pass you. Around with no real answer its weird a new network with no fixes for customer they don't care... (read more)
★☆☆☆☆
“Customer Retention”
Written on: 06/02/2013 by Miria (1 review written)
If ee. wants to ensure customer retention they'd better spend some effort on addressing their customer services. 25 minutes hanging on a phone, being passed from pillar to post and to be told that it is because they are experiencing a high volume of calls at this moment is all very well but not if it happens every time you phone up. 6 calls over two weeks at different times of the day? I don't think so! Sort it out or lose customers! (read more)
★☆☆☆☆
“rubbish 3G signal”
Written on: 06/02/2013 by toby35
Been on Orange 3G for years as soon as the company became EE the signal in my area in Glasgow is down to 1 bar on my Blackberry Bold 9900 even as I write this review the 3G signal keeps on dropping out. On my old curve I had 4 bars in my living room no problem it,s not the phone it,s this now awful EE network to blame conning 3G users agin my signal has disapeared oh it,s on again shocking ny 9900 can handle the internet no problem with EE it,s a snails pace to load a page. Everyone reading... (read more)
★☆☆☆☆
“No Service from EE”
Written on: 18/01/2013 by DALT
I recently took out a 24mth contract with EE upgrading from old nokia brick to iphone4 so I'm on 3G. Oh dear how I regret that decision. For first time ever on a moblie I now have no service at home and sporadic service elsewhere. A phone I cant really used as well, a phone. My partner and some friends also have iphone4 but no problems with service in my house (they are not with EE). So please beware if you thinking of moving to EE. (and honestly this is the first review of any kind Ive... (read more)
★☆☆☆☆
“2 weeks and 5 phonecalls later... still nothing”
Written on: 13/12/2012 by DanSpivey
It's been 2 weeks since I put my EE Sim Card in my new iphone, and still, I'm having to use my old phone because my 'temporary' number won't cancel in order for my actual phone number to transfer across. I have rang them a total of 5 times now and I'm furious with the unprofessional approach to solving the issue. My first phonecall resulted in me being palmed off for 48 hours for the numbers to transfer. After that didn't work, 3 days later I rang again, and was told that the previous person... (read more)
Davvat's Response to DanSpivey's Review
Written on: 11/01/2013
Did you eventually get things sorted in the end?
How do you find the service now?
I'm considering whether to get an EE contract. Based on your experience above I might not.
Reply to this comment
★☆☆☆☆
“Disgusting Company Full of Lies”
Written on: 13/12/2012
As a t-mobile customer I was contact by EE advising me they could upgrade me to the 4G network free of charge. I told them I was outside the 4G area but after checking my postcode on their system the guy from EE told me I was actually in a 4G area and would have no problem picking up the Network. They also moved me to a 500MB per month internet limit, advising me that of my previous unlimited allowance I was only using 200MB per month so wouldn't go near this new 500MB cap. One of the... (read more)
★☆☆☆☆
“EE poor reception in Northern Ireland”
Written on: 12/12/2012
I have been an orange customer in Northern Ireland for the past 7 years with little or no issues but that has all changed since rebranding to EE. Constantly getting no service in areas where I used to get good reception this is the same for my wife and daughter both on EE. I have spoken to other EE customers who have all stated the same. I phoned customer services to see if there were any ongoing issues and was told there were none and that no one else had reported difficulties. Apparently... (read more)
★☆☆☆☆
“You thougtht Three network was Bad think again, SHOCKED”
Written on: 04/12/2012
They lied to me about The service I'm getting, They stated on the adverts with 4G but when i got it i didn't get the service i required, it was always below 3MB not super fast 20 to 30MB, and always lost 4g reception. PLEASE NOTE IT'S NOT 4G IT'S LTE liesssssssssssssssssssssssss OFCOM NEEDS TO INVESTIGATE ''EE'' they are truly worst network on The market The customer service at EE is dreadful PLEASE STAY AWAY, they kept telling me it's me and not the area but once the manager contacted me... (read more)
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Showing 31 - 40 of 44 Reviews
★☆☆☆☆
“EE Broadband = Excrement Everywhere ”
Written on: 02/12/2012 by CptNemo (1 review written)
I now find myself as an EE broadband customer (at least until I can change). I have had an ongoing problem with EE about their appalling broadband service for the last few weeks. I have tried speaking to customer service again and again, when I can eventually get through, waiting times of 30 - 40 minutes has been the norm. Each time I am told that there is nothing wrong, if that’s the case why am I getting download speeds of between 3kb/sec and 100kb/sec – yes you read correctly. The... (read more)
★☆☆☆☆
“Warning avoid ee Now I ended up with no phone thanks to ee”
Written on: 29/11/2012 by Goldfish888 (2 reviews written)
Upgraded my t-mobile phone to ee last Friday new phone arrived Monday had to disable old phone first By entering a code using my old phone just before putting new sim (came with new phone) to new window phone to activate it only to find out that new phone would not activate Rang ee help line only to be told that a wrong sim card was sent and new correct sim card will be sent Waited till Wednesday for sim to arrive Not connection in or out in the mean time Tried new sim to new window... (read more)
★☆☆☆☆
“Don't Trust these people crazy unknown Fees. Warning”
Written on: 22/11/2012 by lawis (20 reviews written)
Basically i went to Join EE network last Month on contract, done it online passed the credit check all went through, spoke to a EE customer service Rep to complete my order and that's when the Horrors started. i live in london and hardly get a good 4g signal, 80% of the Time it's 3.5G and downloads of 3 to 4kpps, but they told me i was in a 4G area i was LIED TO by EE. It was for a (Samsung galaxy note2), on £46 a amonth plan, and a crazy upfront Fee of £50, it was really expensive but i... (read more)
★☆☆☆☆
“Extremely Expensive”
Written on: 11/11/2012 by fred-fr
Poor network but also truly terrible "service" and no attempt to offer compensation e.g. for 8 days without service after contract started (and billling / charging started despite not even having a working sim). IN essence promised migration from Orange seamless but instead have had no working phone for over a week and am still being charged for both old and new deals... (read more)
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Mentalmovieguy's Comment
Written on: 07/05/2013
Try calling ee headoffice i deal with them for everything and they away sort it out for me