EE Everything Everywhere Reviews - www.ee.co.uk

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Worst Phone Company ”

Written on: 29/01/2015 by MarielaEdwards (1 review written)

ABSOLUTELY APPALLED BY THE COMPANIES CUSTOMER SERVICE. 9MONTHS AFTER MY DEPOSIT WAS DUE TO BE BACK IN MY ACCOUNT AND I STILL HAVEN'T GOT IT BACK. FALSE PROMISES, AWFUL CUSTOMER SERVICE. WOULD RECOMMEND O2, VODAFONE AND T-MOBLIE OVER EE/ORANGE ANYDAY… Read Full Review

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★☆☆☆☆

“useless”

Written on: 22/01/2015 by Becketty164 (1 review written)

After buying a phone from there shop and having constant setup problems,took it into the shop where staff were next to useless,they found one of the pins in the sim port was not there. So faulty phone,but it was after 28 days so would not replace and wanted me to send it for repair,I paid for a new phone not a reconditioned phone. Sim had not been taken out since first day so this was a manufacturing fault,but they would not replace it,they suck more than a two bob hooker! … Read Full Review

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★★★★☆

“I've no problems with EE.”

Written on: 21/01/2015 by jigbix (1 review written)

After seeing the reviewsfrom other users of EE I would get the impression not to touch 'em with a barge-pole thing.Along with others, I too have had some not great experienceswith customer service departments of a few network providers. not just ee. However, cut a long story, i recently queried overpayments through direct debits in my bank account for a ee phone contract and not only did they kept phoning me back several timesto sort it out but when i answered they were polite, helpful and… Read Full Review

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★☆☆☆☆

“No existent customer service”

Written on: 21/01/2015 by oyStone442 (1 review written)

From my own experience I am unable to recommend EE as a reliable, genuine company that uphold the most basic standards within service. I originally had an iPhone 4s which I wanted to upgrade so visited a stand alone store for assistance. I was told I could do this on line or via telephone and they could help me firstly by getting the newest iPhone I wanted and secondly giving me the unlocking code for my old phone as I wanted to give this to my sister. Upon phoning EE they talked me through… Read Full Review

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★☆☆☆☆

“Rude staff Awful service ”

Written on: 17/01/2015

Probably the worst staff customer interaction I have ever experienced on two occasions, rude and aggressive, and yet it is them that has taken £350 for equipment never recieved, they still claim they cant find out why it was taken, and will not refund until one person finds time to look at it. The senior management clearly are not up to the task if they allow staff to behave in this way. I look forward to the end of my contract, surely no one else would employ such rude and unhelpful… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 16/01/2015 by Sophina_786 (1 review written)

The customer service is non-existent. You might as well talk to a brick wall. My phone has not been working for over a month despite numerous phone calls, three trips to the EE shop and waiting for promised call backs on land line which never occurred. They promised to deliver a new replacement phone between 6 and 10pm today. Guess what? It never happened… Read Full Review

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★☆☆☆☆

“SUMMARY EE have refused to send me an unlock code for...”

Written on: 12/01/2015 by pauln182 (1 review written)

SUMMARY EE have refused to send me an unlock code for my phone for over a year - forcing me to stay with them on a very high tariff. Do not bother with this company if you think you will ever need anything other than getting a renewal or to query a bill. I will have no choice but to cancel and lose my number! DETAILS I have been with them for several years (due to not being an active deal hunter). However, in 2013, I asked them to send me an unlock code for my phone. They said they would and… Read Full Review

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★☆☆☆☆

“World's worst customer service”

Written on: 12/01/2015 by trerddolcowgirl (1 review written)

EE has a department for everything which means after being on hold for 20 minutes you then get put on hold and transferred on multiple occasions. When all goes smoothly they are OK but when you need help is when they really let you down. They seem to strive to over complicate all systems and processes in a tactic which I can only assume is designed to put you off calling them again. Their insurance is expensive and if you claim you will get a reconditioned phone which is always faulty… Read Full Review

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★☆☆☆☆

“Don't even consider going with EE”

Written on: 09/01/2015 by DanielGoode (1 review written)

Ordered a phone which was recommended and assisted with by customer service man via online chat. Then received an immediate email confirming my order and to call them to complete order which I did and was told my new phone was not in stock but they would be in touch within a few days to let me know of its despatch. 4 days later I rang for an update and was told that the phone was not available any more and that if I paid £54.99 upfront and £24.99 a month I could have a different phone. The… Read Full Review

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★☆☆☆☆

“Customer Services. What is that?”

Written on: 07/01/2015 by otamiJ (6 reviews written)

I was an Orange customer for 15 years and just upgraded my PAYG account to Pay Monthly, when I discovered that Orange is now EE. I arranged, and confirmed, that the new Sim would be for the existing number, so the transfer would be hassle free. Having had 15 years of flawless service from Orange, what could go wrong? Guess what? I now have two accounts and two numbers and finding it virtually impossible to contact anyone. I rang the number used yesterday, only to be informed by a recorded… Read Full Review

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★☆☆☆☆

“very very poor network coverage in n3”

Written on: 03/01/2015 by maddy9oi (1 review written)

Very poor network coverage in London n3. Due to the fact that the cell mast is on a building due for demolition. They have moved the mast but it does not work properly and are doing nothing to resolve the issue. Instead charging people hundreds of pounds in fines in cancelaltion fee I moved to o2 and they have a decent network in n3… Read Full Review

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★☆☆☆☆

“the worst company ”

Written on: 01/01/2015 by EileenRivera (1 review written)

After spending nearly 2 hours and was cut off when trying to discuss the problem with their network, I finally cancelled my contract. They admitted that there was no signal at my home and said that I could have 1month free but wanted to offer me an upgrade for 4g which would be in my area in 8 months when I only have 6 months left on the contract. Even though they admitted that there was no signal I still had to pay the termination fee and even though I argued that I was not getting the service… Read Full Review

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★☆☆☆☆

“E E Shops & Customer Service,The Worst Ever Experience”

Written on: 31/12/2014 by KaliEllis270 (1 review written)

Our son bought 2 Nokia 635 Smart Phones, Pay As You Go, for my husband and myself for Christmas this year. He bought them from the Beverley EE shop. The experience so far has been nothing short of a disgusting rip-off. The shop assistant who sold them said they were set up to go as our son had paid for the Phone Package. The assistant said all we needed to do was use them and top them up each month by £10.00 to get the package my son had paid for. It was by chance I checked my balance and… Read Full Review

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★☆☆☆☆

“EE Mobile Contracts”

Written on: 31/12/2014 by Marchant01 (0 reviews written)

Beware all customers of EE or as they used to be called Orange. I took out a 24 month contract with Orange in 2011 and in 2013 the contract should have ended. I have now been blacklisted for line rental that I knew nothing about until 4 months later when I received a threatening letter, as they are saying the cancellation needed to be in writing and not a phone call which is how I made the 30 day cancellation notice, I can find no indication of this in their terms and conditions but they are… Read Full Review

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★★★★★

“shopping”

Written on: 29/12/2014 by Jaydenx469 (1 review written)

I have ordered a pair of shoes here…I received the product in the 5 th day after getting my order placed. Unfortunately, the shoes are not fitting to me. So as per the site rules I returned the product to them. After receiving the product they returned back my money within 5 days. No cheating and no misuse so I will surely… Read Full Review

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Nnandat's Comment

Written on: 30/12/2014

You bought a pair of shoes from a mobile network company? How interesting. EE is definitely branching out...

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Kwakufobiasantegyaping's Comment

Written on: 30/01/2015

you smell of doodie
are you some kind of jackass
do your shoes connect to the wifi and do they have bluetooth

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★☆☆☆☆

“Avoid at all costs”

Written on: 26/12/2014 by Donovans395 (1 review written)

This company is worst than terrible. Tried to change from pay monthly to PAYG and impossible to do. Customer service if you can call it that are completely incapable. Will use my backup Tesco phone and ditch EE. I fully expect to have nothing but problems getting a final bill. This company is a sham and should cease trading… Read Full Review

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★☆☆☆☆

“Very bad customer service the WORST service ever.”

Written on: 21/12/2014 by Manningfo252 (1 review written)

I Called 150 the so called customer serive number only to get someone, who was either suffering from very bad pmt or was just in a bad mood. I will not be renewing my contract after such bad service… Read Full Review

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★☆☆☆☆

“ee shocking avoid all costs”

Written on: 11/12/2014 by Luke407 (1 review written)

lost my phone that I use for business at £50 per hour, the response was shocking. I was told that I would have to wait 1 to 3 days for a replacement after filling in a form after a 1 hour 10 min at local call rate. I had to jump through hoops for that level of service. I will not renew my contract after years of being with orange. This company disgusting. I will make it my lifes mission to destroys them on social media… Read Full Review

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Timark121's Comment

Written on: 11/12/2014

I will support their exposure all the way. Im paying for a service that was never installed. Cant trust this company, they appear to have no intregity or respect for their customers.

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Gizmo821's Comment

Written on: 16/12/2014

Good luck mate. If u haven't followed the terms and conditions you don't stand a chance

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★☆☆☆☆

“home broadband sometimes”

Written on: 10/12/2014 by Hatchib32 (1 review written)

when does a broadband provider fail to be your broadband when they can't provide daily broadband EE are sometimes my ISP. EE when a customer pays for a year of broadband they want 365 days of broadband not 300 and something. companies that are as bad as EE go BUST with no customers. not a happy customer. … Read Full Review

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★☆☆☆☆

“The Sales Team Makes False Promises”

Written on: 08/12/2014 by abhiabg (1 review written)

I bought a phone from an EE store in Westfield, Stratford. Since I could not get a contract, I said give me the phone and contract separately. I was told the following things by sales representative 

1. The phone is locked for 6 months 2. The phone is under contract for 6 months 3. It is under a 6 month contract of £10 per month 4. I will get one month free taking this 6 month contract 5. The money will be debited directly from my account.  

All my account details were taken. After the one
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Moby79's Response to abhiabg's Review

Written on: 21/12/2014

You must call customer services and complain as they take no notice by writing or any other method and you have to insist for them to back down and even be more aggressive.

I still have a complaint outstanding with them and that's due to the bad manners and service received from the manager from the Wolverhampton store.

Best thing to take on the chin if need be and pass around to everyone you know to avoid ee and when it affects them profits wise they will only listen then.

Hopefully but will buy them out.

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