EE Everything Everywhere Reviews - www.ee.co.uk

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  • Customer Service

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Latest Reviews

★☆☆☆☆

“Avoid!!!”

Written on: 13/01/2016

Overpriced, no signal, continued to take too much from my account for "magic number" numbers cause of their inability to add them onto my account. Signal issues left us without signal for 3 days in a row, about 10 times in 6 months. Customer relations had a bad attitude when I rang to complain, as I have "paid for a MOBILE service" so apparently this meant I had to travel 9 miles every time I wanted to send a text. Never using them again!… Read Full Review

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Imleaving's Comment

Written on: 28/01/2016

exactly the same experience taking extra money for i don't know what every month online account extremely unclear and customer services very rude and abrupt. soon as contract ends that's me leaving.

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★☆☆☆☆

“Ahhhhhh!!!!! Stressful!!!!!”

Written on: 11/01/2016 by Adele12347 (1 review written)

EE is a joke!!! Telephone service has people who don't understand a thing your saying and it always leave me riled up! It's worth booking a day off to call you as you will be so angry of the talking over you and having to explain 10 times that your mood will be ridiculously low!! I should sue for ignorance of language barrier if I'm paying they should speak my language and get what I'm saying!!!!!!!!!!!!! Ahhhh!!!! Very distressed!!!!!! Leave u on hold for over an hour and hang up, you ask a… Read Full Review

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★☆☆☆☆

“Worst Company Ever”

Written on: 03/01/2016 by Brisae37 (1 review written)

Joined EE a couple of months ago, Phone was awful and the Broadband connection was non existent, tried several times to get help, the staff were rude and the technical team didn't even ring me when they were supposed to. I had several phone conversations with the EE team before deciding to quit, one of the staff even admitted the tech guys were loosing a lot of customers because of their attitudes. Anyway i quit and they said as i had been treated so badly the they would send my initial deposit… Read Full Review

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★☆☆☆☆

“Shocked”

Written on: 08/12/2015 by Tashajay (1 review written)

I was ordered out of the Cambridge branch for querying a bill for Ninety pounds, the manager told me he didn't know who I was even though I have a standing order with them. Phoned customer service on what was supposed to be a free line and was charged over thirty seven pounds for the stress in what turned out to be their fault in not cancelling my existing contract with orange when they upgraded me. I have had nothing but stress from this company insulting shocking customer service and a… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 04/12/2015

I have never dealt a company as bad as this. I was suppose th have broadband connected 7/10 IT didn't work after numerous phone calls and visits to the shop I still had no internet. Had one last phone call where I was promised would be sent to rectify the problem and said if they did not would cancel the order they didn't even bother to turn up. Went into the shop to say I was canceling the order all I got was a shrug of the shoulders!!!. Then spent another two hours on their phone still… Read Full Review

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★☆☆☆☆

“Awful, misleading and not fit for purpose”

Written on: 01/12/2015 by Jaimee172 (1 review written)

Long story short it took me three weeks of daily phone calls to EE CS to have my mobile number ported to them. I received a new hand set but was sent the wrong sim card (I had upgraded to an iphone6 on 4g). I was lead along for two weeks before they admitted fault. I was then told to go to my 'local' EE store (15miles away) to get a new sim as the CS dept not allowed to send sim's via the post. Went to store and explained situation to assistant and was then told that they do not issue sim… Read Full Review

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★☆☆☆☆

“Disgraceful customer services”

Written on: 29/11/2015 by JayleeCrockett299 (1 review written)

EE High Wycombe store in the Eden Centre is a disgrace. I took my phone for repair and the repair centre damaged the phone. After 8 weeks of arguing that it was up to the repair centre to fix the phone at their cost, the store assistant manager promised a credit to my mobile phone account. Now another 8 weeks later I am still waiting. Empty promises, poor customer services, no response to requests for Customer Complaints details, no response from store manager. The whole shop is tarred by… Read Full Review

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★☆☆☆☆

“Not our policy”

Written on: 19/11/2015 by jlSaunders343 (1 review written)

After being a loyal Orange customer completely satisfied with my service for several years I am absolutely disgusted with EE. I renewed my contract from Orange to EE in July and changed from i-phone to EE carrier miniover the phone. The EE phone has had nothing but problems. I struggled with it for just over 2 weeks as I thought it was my inexperience with a new operating system, unfortunately this was just out of the cooling off period when I could have exchanged my phone. Whilst complaining… Read Full Review

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★☆☆☆☆

“UNLOCK MY PHONE!”

Written on: 18/11/2015 by HGanatra (1 review written)

I purchased a phone off my friend who was loyal to EE and finished at 24 month contract tried to unlock the mobile so I could use it with a different company for the meantime as my contract is still running elsewhere. went into the ee store, store members advised to go online to unlock it with my friends details and it'll be accepted tried to do this 5 times and waited several weeks, this is still not done?! my friend gave them a call and asked them to unlock the phone, they advised it will… Read Full Review

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★☆☆☆☆

“Avoid at all cost, inhumane ”

Written on: 15/11/2015 by Simmons369 (1 review written)

So my sister went to purchase a phone from the EE store on the Saturday evening. She decided that she wanted a phone and decided to buy a contract with it also. The lady who was serving her was the usual sales type who was very persuasive and pushy. She added these extras to it and it came to a total price of £39.99 but little did she know there was the same item when she got home for the price of £29.99 without the added boxes to which she was visibly and emotionally distraught because she… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 28/10/2015 by Alfredb475 (1 review written)

I was sent out a faulty product. After been promised to receive my replacement by 6pm today I was then told my another representive of ee it would be here by tomorrow then another representive told me 3 or 5 working days… Read Full Review

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★☆☆☆☆

“Very Bad Customer Service”

Written on: 01/10/2015

EE is by far the worst for customer service, I don't know were to start, my personal advice is stay away because if you have a issue, good luck sorting it out… Read Full Review

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★☆☆☆☆

“Was tricked into taking out a contract by being told...”

Written on: 28/09/2015 by Jessicaw45 (1 review written)

Was tricked into taking out a contract by being told that my Orange pay as you go tariff was "about to expire." Entered into a contract where the terms and conditions were not explained properly. Then found out that other people were sill on Orange pay as you go . Was told that to cancel the contract would cost me over £200 so had to stay on it for a while longer. Then they put the prices up from £15 a month to £20 a month WITHOUT WARNING. Half the time I was unable to log into my account… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 23/09/2015 by mattlitherland (1 review written)

Took out a contract with EE last September to get the iPhone6, my employer then moved us abroad in April so i paid in full all outstanding fees for my contract, and paid the additional £10 or something to unlock the phone. Now nearly 6 months later, my phone is still NOT unlocked and is in fact BARRED by EE. I've since tried to have it unlocked online at the cost in excess of £100 with no luck. Every time i call EE and ask to get it unlocked they tell me i need an account, no one can tell me… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 10/09/2015 by JuneSimmons (1 review written)

The worst customer service I have ever received. Any dealing with EE, for even the smallest of problems will without doubt result in a multiple day long saga of countless phone calls and constant chasing, during which you will be lied to and promised calls back which you will never receive. Whilst the coverage and service is generally fine, the customer service alone is enough to never use this company. I cannot wait for my contract to come to an end so I can leave and give my money to a more… Read Full Review

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★★★★☆

“Not all bad ”

Written on: 07/09/2015

Can't speak for anyone else but when I needed to contact ee re. my bill spoke to a customer service representative who was very helpful. Having said this wouldn't have had to contact them if my bill had been correct in the first place… Read Full Review

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★☆☆☆☆

“Dont waste you time or money”

Written on: 03/09/2015 by Onodrim (2 reviews written)

Pathetic customer service, wrote to them twice to cancel my 24 month contract after 26 months got a snotty letter saying they were taking me to a claims company, basically they wont let you cancel by letter, even though it say you can in there small print, they want you to ring and and go through the "please stay wish us bs" from there hard sales team, glad im rid of them now!… Read Full Review

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★☆☆☆☆

“ Beware of signing up with these Charlatans!”

Written on: 02/09/2015 by SecureEighty (3 reviews written)

Unscrupulous verging on fraudulent! Customer service is not part of the ethos at Orange / EE / T-Mobile. On the contrary, these people are out to skin you for as much as they can get away with. In April, I cancelled my contract to move to BT Mobile. However, EE only cancelled the mobile phone element of the contract, leaving the unused iPad SIM Card untouched. Come September, and I received a Credit Agency Dunning Letter, demanding payment of £47.14 for the unused SIM Card. Two hours on the… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 28/08/2015 by odSharp282 (1 review written)

worst 2 year contract ever! all they do is rip you off! would never recommend. please do NOT get a contract with them! no help from them what so ever. hated it and although I cancelled my contract they still wanted money from me. iv'e only given them 1 star because you can't give a 0*. ALSO customer service is useless good for nothing!… Read Full Review

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★☆☆☆☆

“Rubbish customer service!”

Written on: 28/08/2015 by ickx (1 review written)

Rubbish customer service! I have called EE asking to cancel my contract as it is coming to an end. It took half an hour as I have been transferred to different departments. Finally, the adviser said it will be cancelled after 30 days free of charge. After two weeks I checked my bill and noticed I was charged £2.11 Contract cancellation fee. I called EE straight away. The advisers are saying that haven't cancelled my contract at all! I asked to speak with a manager and he told me that the… Read Full Review

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