written by Adolfo23 on 27/11/2014
Well what can i say, like other EE customers on here. I can only describe the service as appalling, No words can describe the frustration of trying to get an issue resolved with customer/Technical service. I can not recommend this company to my worst enemy. from the slow broadband / dropping out to non existent customer service, Cant wait for my contract to run out to get a decent broadband provider. i have slow/ dropping broadband connection, not what i signed up for, literally less than 1mb speed. after 10 phone calls 5 of them to tech dept (which btw is in India and you can not understand a word they are saying, no bias just can't understand their English) 5 to customer/ complaint department and i am still no nearer to resolving my problem. I did get help from a guy in the tv dept who understood my frustrations, but he could not help me resolve the problem because he said his hands were tied.
If anyone signs up to EE broadband because its cheap or the cheapest. be WARNED of their total incompetence if you have a problem, Frustration is not the word. I just want to warn others of their extremely poor customer service from long waiting times on the phone to being cut off half way through conversations ( 3 times) to techies that you can not even understand. Overall a very poor company and this will be my first and last time with them.. 0 / 10 for customer satisfaction
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