written by sandrapereira on 30/06/2014
I have an account with T Mobile for a long number of years and for some reason whenever the time comes to upgrade my phone there is always a issue.
Basically I have been offered 2 years ago a £10.00 off as a loyalty discount for being with them for so many years, however last week I went to the shop in order to see in what date can I upgrade my phone and I was told first that I cant keep those £10.00off anymore,and that I was due to an upgrade on the 28/06/2014, so on the 28/06 I went to the shop in Wembley Central and in there I was told I had to pay £40.00 if I wanted to upgrade on that day . Anyway I'm really thinking of cancelling my both contracts with T Mobile because the Costumer Service in the Shops couldn't get any worse really...
I then called 150 in order to expose my concerns to the Manager but they couldn't care less. This Company is really not good and Im sick and tired of giving them my money.. No clue what is costumer service and even keeping their word seems to be a huge struglle for them... Tottaly usseless. NEVER AGAIN!! AND I WILL MAKE SURE THAT EVERYONE AND EVERY SINGLE WEB PAGE GETS THIS COMENT BECAUSE IM JUST REALLY TIRED OF THIS LIARS!!!
As rated by our community of reviewers