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Asked by traderman007 on 17th June 2014 Report this content
I had 1 GB of data on T-Mobile with unlimited browsing. If went over the 1 GB, which I did every month without extra charges for couple of years, now EE have charged (trying to charge) me £87.00 for going over my 1GB usage last month. I have queried this but their customer service is appalling, been with T-Mobile for over ten years, were brilliant, I have cancelled my direct debit, written a complaint and they're not getting the extra £70 above my normal bill and losing a very loyal customer. How many customers have they lost in the last six months?

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Answers (3)
Report this content hoyley101 Written on: 18/06/2014
I had the same problem an rang 20 times but I never gave in and sake to speak to managers and then managers, managers. In the end they understood my case and refunded money and gave me a better plan. In the end I was very happy, don't give in. They should of told you that you went over your allowance an would be charged. Don't give in
Report this content Gustavo321 Written on: 18/06/2014
I have the same problem with them. I already gave up, I am just waiting to my contract reach the end to move on. It's a pity as T-mobile was great and they are as arrogant as they can be. Hopeless company.
Report this content Becker5 Written on: 18/06/2014
EE are the worst phone company I have ever been involved with, by a massive margin. In the year or so I have been with them I have probably had over 10 reasons to get in touch with them, and every time I have been more amazed at how utterly useless their customer service and policies are. Do yourself a favour and leave them. I am counting down the days remaining on my contract, and leaving them is going to be a very joyous occasion for me.
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Asked by bigbird25059815 on 20th March 2014 Report this content
I would like to see that EE try to match current offer which competitors offer? Virgin offer a SIM card only deal for £15 unlimited data, calls & text which you have to admit is a truly tempting offer! I would like to see they EE price match offer like this as otherwise people will leave EE if there is no retention deals to entice people to stay. Does anyone else agree?

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Answers (3)
Report this content DavidGreen3907 Written on: 21/03/2014
To be honest , EE need to improve Customer Service as a priority as nobody should choose them if terms were even slightly better than their competitors. I was with them for about 16 years but they simply adopt a policy of the customer is always wrong when there is a problem - even if that means saying it was the customer's fault for believing what EE told them. Believe it or not I was told I should have found out the technical details of a phone that I was sold BEFORE asking EE what they were as this would have enabled me to judge that the salesman was not telling the truth ! I can't work with that sort of company.
Report this content davidjayo Written on: 21/03/2014
Both EE and virgin are known for bad customer service, but from experience EE are probably the worst company I have ever dealt with, just awful, I currently have a £15 sim only virgin deal which is just great, even if EE offered the same for £10 I would never go near the company again!
Report this content Mikes1471 Written on: 21/03/2014
Virgin are by far the better company in terms of customer service and if they offer a lower price you should consider this Everyone Everywhere should jump ship from EE in my opinion, they are theives and off atrocious levels of service, why would you want to stay with them? Of course they monitor their pricing structure in line with their competitors and guess what, they STILL charge you more, why wouldn't they, you all pay it, it's just a shame they don't invest in customer CARE, customer retention and don't refund money they've stolen from customers Keep paying them, allow it to continue or change provider and give someone decent your money
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Asked by margareth. on 19th March 2014 Report this content
I don't have any service on my mobile phone. Is anyone else having this problem?

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Answers (1)
Report this content dors01 Written on: 20/03/2014
Hi, I too had no signal and it turned out that it was because EE had disabled some masts in my area. I called EE and got through to their technical help and after being put through to their 2nd line technical support I was then able to speak to a customer service manager. They offered me a signal booster to plug in to my home broadband router, I could not have this option because I don't physically have the electrical sockets where the router is to accomodate it. So they gave me a PAC to port my number to another network, and terminated my contract without penalty, so their service from that point of view was flawless. What I would suggest though before settling on a new provider is to get an unlocked phone and try different pay as you go sims in it in the areas you are likely to be, so at home, work, socialising etc, doing this test will tell you the best provider for you. Do NOT rely on the providers coverage maps, ONLY use them as a very rough guide. I hope this information helps
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