AVOID - Woest Customer Care ! No diligence in selling SIMs!

AVOID 3 AT ALL COSTS !

3 STAFF ARE UNTRAINED AND EALING STORE HAS WORST STORE AND STAFF, ESPECIALLY THE STORE MANAGER, I HAVE EVER SEEN! VERY RUDE, DISCONCERN ABOUT EXISTING CUSTOMRERS, BAD LISTERNERS!

If you are SIM ONLY customer of 3 Mobile network or planning to buy a SIM ONLY deal with 3, please read this, as it will help consumer community and possibility many of you will be saved from spending money for service you will never be able to use or alternatively forced to buy a new mobile!

Here is my experience of 24th Jan 15 at around 1PM.
17th Dec 14, I went to this store and purchased a SIM only deal, as wanted to continue using my exiting smart phone. I had shown my phone to them to make sure if their SIM will work with my phone. The sales guy looked at the phone and said I should work, and that my phone will start within next few hours, maximum with 24 hours. The phone did not start until next two days, I kept thinking it’s the phone and tried checking various settings etc, unsuccessfully.
After a couple of days just before Christmas, I went to the store again, with my phone, mentioned it does not work! The representative then checked my phone, and changed some settings, and replaced a new SIM CARD, suggesting sometimes there can be problem with the SIM, they said should start in next few hours, but never worked.
Eventually in the process or trying to resolve issue, I visited mobile repair shop but nothing happened. I then called customer service, and they again asked me to visit the store.
I went to the store to discuss the matter, and possibly buy a new phone or change the contract to the one with higher payments if that can get phone I like. However the sales guy did not listen (not even what I have written here), or spend any time understanding the issue, rather very arrogantly made tatements like 'Everyone knows 3 only works with 3G phones! , 'we know what we are selling', 'I am in this business for 5 years, and know what works!' – Clearly if that was the case, my mobile would have worked or they would have told me otherwise!
The rude store manager harassed and humiliated me instead of apologising for selling me SIM that won’t work! I left the store shocked with their attitude toward their customers and sheer untrained arrogant staff, 3’s process clearly demonstrating carelessness in their deals! The process should have been clear, to check the mobile models that would clearly mention, it would not work, before selling the contracts!
My experience with them has been worst and I will NEVER VISIT THE 3 STORE IN EALING AGAIN AND HATE TO THINK I AM NOW TIED UP WITH THIS WORST COMPANY!
I would appreciate if you are SIM ONLY customer, could you please share if the details of your existing phone was ever taken before? i.e. proper details, model numbers ? or was it just visual viewing? And if you have faced similar experience as mine?

I WISH I HAD CHANCE TO RATE THEM MINUS !