Written on: 04/03/2013
I have been using three mobile line for quite a long time, I have tolerated all the problems I had so far. But, enough is enough. I would never renew my contact with 3 again.
As a loyal 3 user, I expect some support and help from the customer services, but they do not have any initiative, and always repeat what they know like a robot. However, I know that those same people will call me back through the end of my contact begging to extend my contract, which I will not be doing in this case.
They arrange their system in a way that they can rob you as much as you can. I just realized I overused my balance with the direct debit record from my bank account. They took more than double of what I usually pay, without any notice, or warning.
I asked them to put a cap on my account, so I do not overuse again. They refuse to do it just because I had asked them to remove when I went abroad.
Anyway, coverage is problematic; performance is low; customer support is poor. I cannot see any reason to go on with 3...
Goodbye Three. Yes, it is easy to lose people, and difficult to gain trust again...
As rated by our community of reviewers
" Good service and easy ordering " Read More
" Rubbish " Read More
" They took my credit without letting me know. Do not pay any money ... " Read More
" Still waiting ........ " Read More
" I changed my contract to Tesco from EE. I can not begin to explain ... " Read More