3 Mobile www.three.co.uk Review

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★☆☆☆☆
1.4 / 5
15% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

speculatrix's review of 3 Mobile www.three.co.uk

“I just had to speak with Three to get my credit card...”

Written on: 28/02/2013 by speculatrix (7 reviews written)

I just had to speak with Three to get my credit card registered (Amex) as their website didn't like my card, and found the CS rep to be very courteous, helpful and efficient.
I've not had cause to deal with three cust serv very often but they have always been satisfactory.. since my needs are straight-forward then maybe I'm just lucky.

I know some people have had problems, but perhaps they are unlucky, unreasonable, or don't know how to ask customer service the right things?

  • 1 - 6 Months

    Time with Network

  • Signal Coverage

  • Customer Service

  • Value For Money

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Ken.webb's Response to speculatrix's Review

Written on: 01/03/2013

Might I suggest you read through some of the comments here? There are 1599 of them, most of which repeat the same issues, poor customer service. I don't think it unreasonable to expect fair play when you are the customer, and being English speaking is quite normal in this country, so the expectation is that you are understood when asking for something in your own language. 'My contract is finished, I wish to terminate' can only be interpreted one way, unless you are in theThree call centre where it means 'I don't really'. Unlucky? Yes, for choosing Three in the first place. As for blaming the customer, that's a privilege reserved for Three staff.

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Speculatrix's reply to Ken.webb's Comment

Written on: 01/03/2013

The reviews on here are not a representative sample of the entire base of Three customers, generally people write reviews to complain when they have problems.

I can only report my own experiences after all.

What I would say is that it does appear that when Three get things wrong they stay wrong.

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Ken.webb's reply to Speculatrix's Comment

Written on: 01/03/2013

You are quite right!

You never need to praise a service you are paying for. It is what you pay for. Satisfaction is expected...........

And offering your card details to anyone would definitely bring out the best in them, Yes sir, anything you want sir!!

When you are wronged and feel you you are up against a brick wall, and followed all the procedures correctly, and still get nowhere, you look for somewhere to let others know.

Ignoring the reasons for writing here, compare it with all the other network providers written about, just those statistics should prove that Three have a serious problem.

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Speculatrix's reply to Ken.webb's Comment

Written on: 01/03/2013

be assured that if (when, it seems) Three disappoint me I shall not waste any time in amending my review!

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