Written on: 18/08/2012 by ReeSen
I have been with 3 for the last 5 years, but the last 2 have been waiting to see out my contract after being missold an i-phone. The phone now has barely any coverage anywhere either at home or in the office; the service is mindlessly bad, the Indian call centre workers are like automatons. I made a complaint and escalated it through their formal channels and received a stock reply - which basically said we have you for a 2 year contract and it doesn't matter that you cancelled it within the 2 week cooling off period, we didn't record the complaint so you are stuck with us. They were OK in the first couple of years and quite good value for money but now I don't know how the watchdog has not shut them down. Their corporate ethos and values are basically un-ethical, cynical and frankly dishonest.
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