Virgin Mobile Phone Insurance Review

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Virgin Mobile Phone Insurance
★☆☆☆☆
1.4
13.0% of users recommend this
  • Customer service

  • Value For Money

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reddogtree's review of Virgin Mobile Phone Insurance

“After filing a claim, they asked that I provide an...”

★☆☆☆☆

written by reddogtree on 28/09/2016

After filing a claim, they asked that I provide an affidavit and a copy of my driver's license, pay them $175, and to wait 24 hours before calling them. I did so, but then was told that the scanned copy of my driver's license was not sufficient and my claim would not be accepted. The customer service representative was not able to explain why the copy of my driver's license was not acceptable and when pressed, she hung up on me. I called back and got the same individual who promptly hung up on me again. When I called for the third time, and got a different representative on the phone, the individual requested that I send a 2nd copy of my driver's license. I have yet to get any results from this company and although I expect to spend the next days, maybe weeks dealing with them, I'm not holding my breath.

  • Customer service

  • Value For Money

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