Virgin Mobile Phone Insurance Review

What more can I add to the pretty damnable results they've received already.. Note am struggling to get past their star ratings box without giving them any.. Glitch?? Needless to say unsatisfied with this company's failure to live up to their promises. Phone failed on software bootup but surprise surprise the "engineer" "report" discovered 'water damage' "Not covered by the manufacturer's warranty".. What about the additional promised Virgin Insurance" - Not a word. Not that I received anything more of this 'report' than a standard letter of avoidance with a 2"sq photograph of a piece of circuitry on the reverse - sound familiar?? A telephone call to the number given farms your call to a polite intermediary who'll tell you about all of the happy phone companies - not just Virgin - using their 'water damage service' to avoid paying out.. This 'polite' attitude reverses sharply when challenged about the accuracy of their report.. "Take it up with Virgin" - would you believe it? They have no obligations as a third party to provide any service to us as the 'client' of THEIR customer - Virgin meanwhile have no obligations as non provider of the 'insurance'. Neither offers further recourse for complaint. 'Clever'. This insurance provides an appearance of reliability to their contract.. An additions layer of security for 'peace of mind'. So why do I feel so ruffled atm and so wish I could securely insert my handset somewhere engineeringly intimate? Not a new taste in the mouth with this company I believe... I suggest a chuckle when they offer you this option.. Wonder if the regulators will follow up and investigate this similiarly to PPI scams etc... Hope so - could always start ball rolling with a quick ring to them if unsatisfied with your treatment..?