avoid like the plauge

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Virgin Mobile Phone Insurance
★☆☆☆☆
1.4
13.0% of users recommend this
  • Customer service

  • Value For Money

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xyWalsh148's review of Virgin Mobile Phone Insurance

“avoid like the plauge”

★☆☆☆☆

written by xyWalsh148 on 16/11/2014

shocking company. when i bout my phone the excess was £35. 10 months later when i had to make a claim.. £70. double? and the 24hr guaranteed delivery is once they accept your claim. even though i was covered for everything i had to wait for them to send me a form for a "bit more information" i then had to fill in this form and send back to them. then wait 2 days for them to process the form. then once i rang to chase it up and was told my claim was accepted - THEN the 24hr guarantee started. and it goes without saying i got a reconditioned phone. i am reporting them to the fsa and everyone else should as well. i understand theirs inflation but its not 100%

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