Dont believe your contract

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Virgin Mobile Phone Insurance
★☆☆☆☆
1.4
13.0% of users recommend this
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Harringtonby477's review of Virgin Mobile Phone Insurance

“Dont believe your contract”

★☆☆☆☆

written by Harringtonby477 on 09/10/2014

When I called to make a claim on my damaged SIII mini, I was told that their information stated my contract was for a different phone.
When this issue was resolved days later I was the told that the excess fee for the claim would be £75, this is double the price stated in my contract. As I had received no information regarding any change to my insurance I said I did not expect to pay more than was stated on my contract.
I have spent several days of being passed between Virgin and Asurion, both companies informing me that my issue is between me and the other company.
I feel ripped off by my insurance policy but what made me feel particularly angry was how Virgin and Asurion did nothing more than state it wasn't there problem even when I informed them on the stance I was receiving from the other company.
This policy for me wasn't worth the paper it was written on, I could replace the phone now for the price of the excess fee and not have wasted my time being treated like an inconvenience.

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Asstounded101's Comment

Written on: 26/09/2016

This is the exact same thing they are doing to me. Most bizarrely they have now demanded a copy of my passport to prove who I am. I am the person whose money they have been taking, by direct debit for 3 years. I was almost going to comply but the more I think about it the more astounded I am.

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