Supercover is nor super!

23/09/16
Still no phone. Told it was ordered 10 days after claim made. It hadn'tarrived by yesterday. I called today and they stated it had been ordered from Argos but they have no tracking number so can not supply and estimated day of arrival.

Almost 3 weeks and still no phone.

30/09/2016

Still no phone 25 days after making a claim. I called them and they now say that this will have to be chased up with Argos. Apart from this review this whole experience is leaving me speachless. No reply after emailing their compaints contact.

30/09/2016

I have just called them again and they state that Argos had cancelled it as they never had it in stock?? Hmmmmm It was apparently ordered again yesterday and should be here today or tomorrow.

Now first of all I was told that that the phone would be sent from the supercover warehouse, then im told after i had to call up and ask for this info!!
Then after another call It was ordered from Argos, then after another call it had been cancelled and re ordered. Lots of questions could be asked about ther business model...

***06/10/16****

Phone arrived last friday. I checked the IMEI with apple and there was 1 month left on the warranty however this is inavlid as the phone has been unlocked. The mic on the front facing camera doesn't work, the phone switches itself off when placed on a table. It takes longer than normal to charge and the screen keeps freezing. I researched the company that sent the phone off and they operate from a house!! I now have to send the replacement phone back for an asessment!

10/10/16

Have just phoned to chase up. They state a new phone was ordered on sat 8/10/16 and should take 3-5 working days. Apparently this is being sent out by the company I sent the phone to (LRS) however I sent the phone to Supercover and can find no trace of a company called LRS

11/10/16

I was emailed by DPD last night stating that phone would arrive today. A 2nd email from DPD today stating delivery has been cancelled due to DPD not receiving the phone from Supercover insurance. I emailed Supercover asking what was happening and have been told they have forwarded my email to the repairs department. If I was in charge at this company I would be seriously embarrassed.This is a complete farce!!!
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