We are sorry to hear of your dissatisfaction and we are very surprised to hear of your extremely long delay in receiving a replacement handset. We would certainly like to investigate the poor service to appear to have received.
Whilst we do apologise for any inconvenience caused we are unable to comment further on this matter until we obtain the reasons behind the excessive delay. We would urge you to contact us directly to enable us to look into this matter.
Supercovercustomerservices's Comment
Written on: 03/02/2014
Hi
We are sorry to hear of your dissatisfaction and we are very surprised to hear of your extremely long delay in receiving a replacement handset. We would certainly like to investigate the poor service to appear to have received.
Whilst we do apologise for any inconvenience caused we are unable to comment further on this matter until we obtain the reasons behind the excessive delay. We would urge you to contact us directly to enable us to look into this matter.
Regards
The Supercover Team