Item: Supercover Insurance www.supercoverinsurance.com
Rating: 1

Guest's review of Supercover Insurance www.supercoverinsurance.com

“Very disappointed!!!”

★☆☆☆☆

written by on 14/10/2013

It has been more than a month since I claimed for my stolen phone. Took them ages to proceed and it was meant to take two days. Two weeks ago I paid an excces for the replacement phone, unfortunately still not with my althought they said I will get whithin 5 working days. After I called them again they appologized for delay and said I will receive it early this week . It is Saturday now and no sign of any delivery. Just rubbish!!!!!

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Supercovercustomerservices's Comment

Written on: 16/10/2013

Good Afternoon

We are sorry to hear of your dissatisfaction with regards to the time it took for your claim to be resolved. Without knowing the exact details we are unable to comment on the reasons for this excessive delay, however, we would like to clarify that we endeavor to resolve claims within 48 hours of any required documents and/or information being received. If this was not the case we do apologise for the inconvenience this has caused you and would request that you provide your reference number in order for us to investigate and organise a replacement for you as soon as possible.

Please get in touch with us so we can look to improve our service.

Kind Regards
The Supercover Team

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Very disappointed!!!

Customer service

Value For Money

Guest's review of Supercover Insurance www.supercoverinsurance.com