Huge ripoff

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Supercover Insurance www.supercoverinsurance.com
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DamionCulpin's review of Supercover Insurance www.supercoverinsurance.com

“Huge ripoff”

★☆☆☆☆

written by DamionCulpin on 31/07/2013

I would advise any one who is thinking of taking a policy out from this company to go else where. They are uttley useless. I had to claim after my phone was stolen from me. After taking well over a week to process my claim they then told me because the phone was on the table in-front of me when it was stole they have to reject the claim. Then to cancel the claim they said you have to send them a written request an include your policy details with them in order for them to close your account, only problem with that is they dont send you out any policy information when you take out your insurance with them so that make its difficult. After calling them over 6 times asking for them to send me it, they didn't so in the end i just emailed them an told them to cancel it as i already canceled the direct debit. But over all very disappointing service. I now have to buy a brand new phone and have wasted over a years worth of money paying for the insurance which would appear to have all been for nothing. Best advice i can give to any one reading this. Get cover from your mobile phone service provider, its what i spend each day wishing i had done.

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Supercovercustomerservices's Response to DamionCulpin's Review

Written on: 02/09/2013

Hello,

We are very sorry to hear that your experience whilst trying to claim was less than satisfactory. It is by no means our intention to make claiming for a replacement handset a difficult one and I am confident the decision made was in line with your Terms and Conditions.

In order to cancel you can do this via email or post and I am sorry that this process was confusing and difficult for you. I would like to apologise for any inconvenience this caused you as a result.

Should a claim be declined you do have the option to appeal the decision. This can be emailed and should include the reason/s as to why you disagree with the decision and/or offering more information that may allow us to alter the decision. Appeals are reviewed usually within 3 working days.

Once again, our most sincere apologies for the inconvenience this has caused you thus far.

Kind regards,

The Supercover Team

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Damionculpin's reply to Supercovercustomerservices's Comment

Written on: 04/09/2013

Its all well and good saying its in the terms and conditions but when you dont inform me of them when i set upbthe claim or give me any direction to where i could find it how would i know? My policy was set up via the phone and that was not mentioned. As to my claim i already cancelled as soon as i relised i had been paying for the last year for nothing. Just makes me happy i wasnt with you longer before you screwed me over.

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Supercovercustomerservices's reply to Damionculpin's Comment

Written on: 04/09/2013

Hi,

Thank you for your response.

During the sales telephone call you are advised that your policy information will be posted to you. Had you not received anything you are more than welcome to contact the company through which you purchased the policy and request another copy is sent out.

Having not heard anything from yourself or the dealer, we would assume these had reached you. I would again like to apologise if this was not the case.

Your claim was very recent and although you have cancelled your policy, you were paid up to the time of the claim so you can actually still appeal the decision if you would like to. Once again, this can be emailed to us.

Many thanks for your time,

The Supercover Team

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