Not All Bad - I Have No Complaints!

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Phonesafe CPP - www.cpp.co.uk
★☆☆☆☆
1.4
14.0% of users recommend this
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Guest's review of Phonesafe CPP - www.cpp.co.uk

“Not All Bad - I Have No Complaints!”

★★★★☆

written by on 29/01/2013

I may have been one of the lucky few, but I wanted to give perspective, even credit where it's due. I can only speak about my own experience.

I too have a NatWest account and it gives me free phone insurance, which when I lost my mobile, I called immediately to tell them. I found out the insurance is through CPP.

I followed the instructions on the Nat West website and called the number.
The girl was helpful enough. You need proof of purchase and proof of blacklisting, both of which Vodafone emailed to me within minutes of me calling them to ask for these.

You then send these to a CPP email address provided on the telephone call. Granted, I had to chase after the 5 working days the auto reply told me it would take, but this was because they tried to call me on the number that I had lost. That was the only blemish in the transaction. I had given them an alternative number to call.

When I phoned again on Saturday, the guy was great. Sounded like an older gentleman who couldn't be more helpful. He confirmed I have been approved, which phone I had lost, took my £25 excess over the phone and told me when I could expect delivery.

Today (Tuesday) I have received my replacement phone, an iPhone 4s, which whilst delivered in plain packaging, looks to be in absolutely perfect condition. It may well be refurbished, but I can't tell. I am very satified with the service.

I have written this to hopefully share a happier experience with you, as I was fearing the worst, reading these reviews. Maybe I got lucky, but I have no complaints.

CPP can't be all bad..

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Mchifos2's Comment

Written on: 30/01/2013

hey,

how was your replacement set delivered? what service was used?

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