Told me to get replacement phone from eBay

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Lloyds TSB Mobile Phone Insurance www.lloydstsb.co.uk
★★☆☆☆
2.2
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Guest's review of Lloyds TSB Mobile Phone Insurance www.lloydstsb.co.uk

“Told me to get replacement phone from eBay”

★☆☆☆☆

written by on 19/07/2017

My iPhone cost me £600 so as Lloyds packaged bank account insured to a value of £2000 with an excess of £100 for iPhones I though i was covered.

My immaculate phone got rolled over by a tractor. To my shock Lloyds Banks Insurance Partner validated my claim but offered me cash of £357 unfortunately I could not get a replacement, for this which I informed them. They then sent me to several links to eBay sellers with less than perfect feedback, some reviews on Yell even claiming those sellers just send out faulty iPhones etc.

In summary I feel the Lloyds Bank Phone Insurance is a waste of money, I have definitely been mis sold the policy, as the T&C's do not tell you anywhere that they will send you to dodgy sellers on eBay.

4 weeks on I don not have a replacement phone. Worst customer service I have ever had..

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