written by Hippychris on 16/03/2017
Never had to claim but after a year they claim they sent a renewal notice to my daughters email address, which there is no trace of. I originally paid the first year up front via Paypal which apparently then sets up something that they can just take any amount of money at anytime??? They duly took out another years insurance despite my daughter no longer having a phone and no agreement from me to take the money.
I contacted them and they agreed to refund the money as the policy wasn't even due for renewal for another month, 3 - 5 days for the refund I was told.. 7 days later I contact them again after no refund.. oh it will be 3 - 5 days I am told.. well its already been more than that.. so they are quick enough to take your money, even when its not due, but getting your money back for an "administrative error" seems a little more difficult.
I would either not use them, or make sure that when you pay them it is done by a means that they cannot then take further money without your agreement.
As rated by our community of reviewers
Hippychris's Response to Hippychris's Review
Written on: 08/04/2017
An update on the above... 6 weeks, 4 phone calls and 3 emails each promising to return the money within 3 -5 working days and nothing. A swift email to the insurance ombudsman and I have the money back in my account within a few days. Amazing how quick they can sort something when they think they may be held accountable for it.
Hippychris's Response to Hippychris's Review
Written on: 08/04/2017
An update on the above... 6 weeks, 4 phone calls and 3 emails each promising to return the money within 3 -5 working days and nothing. A swift email to the insurance ombudsman and I have the money back in my account within a few days. Amazing how quick they can sort something when they think they may be held accountable for it.