Other reviews not based on claims experience

Most of the reviews you read on here will be reviews based on the website ease of use or how inexpensive the monthly payments are. However, when you actually need to make a claim, you can find yourself very out of pocket and nobody to talk to.

I own a Nexus 5, which carries a monthly payment plan for £4.99 and an excess of £50 (standard for all phones £200+). I accidentally damaged my phone and proceeded to make a claim. Since you can only make one claim a year, I was charged the remaining insurance premiums up front (around £35). So let's take into consideration what I've paid to fix a damaged screen.

Initial premiums: 5 x £4.99 = £25
Remaining premiums: 7 x £4.99 = £35
Excess: £50 upfront charge

In total the cost of repairing a damaged screen without the ability to make any future claims for a year has cost me a whopping £110. I definitely would have been cheaper getting this done on the high street.

There is also absolutely no telephone number on their website to contact. My phone has been with them for a week now and I've been given no indication of when it will be returned to me. The company use a third party repairs company as well, so they're basically just an over-priced middle man.

Stay well clear of this mob, or at least carefully trawl through their terms and conditions as you will find a lot of stuff is not covered.