Bulbs & poor service - violation or volition?

“Bulbs and poor service - violation or volition?”

Written on: 21/07/2012 by Guido4ks

The JML oven cooks perfectly well when its working....bulb expires in anything from 1 month to 1 year. I have had 4 now: first one 3 years ago - just out of warranty bulb went - could not get it repaired so disposed of the oven. Bought 2 with 2 years extended warranty (£10 extra for 1). 2 years and 2 weeks later both bulbs gone. Thinking the warranty was still valid sent the lids from 2 ovens - to save sending complete ovens with even more postage - in 1 box recorded delivery (£14.50) back to JML for repair. Phone call then from JML SAYING OUT OF WARRANTY and that they would have needed the complete ovens anyway but prepared to replace bulbs for £15.50 each! I refused that kind offer expecting postage costs as well. I asked them to send my lids back to me - "we can't do that as we have disposed of them!"..But they are my property and I want them! After a heated conversation in which I explained I would do everything possible to bring their bad service and lack of goodwill and illegal dumping of my lids to all and sundry, a supervisor's advice was sought... After some delay "As a gesture of goodwill we can offer you one replacement oven free." I accepted and it has arrived. Don't buy the JML oven buy the Andrew James version from Amazon - it has loads of extras and guess what? - A free bulb which can be easily changed...Voila!