Written on: 17/05/2012 by BelindaJW (1 review written)
...Spare parts or the product is manufactured in such a way as to make it impossible to replace and install a part which I believe to be a deliberate act on behalf of JML in the hope that those who don't grow wise to their antics end up buying or should i say replacing the same product in this case the JML HALOGEN OVEN over and over again, in some instances as little as 6 months of continuous use, or just after the warranty ends that being a year.
Just like very many of you poor folk out there, I had exactly the same problem that of the halogen heating tube (element) blowing in my case just as the warranty had expired. I thought it was going to be a simple purchase and replacement process at what one would expect to be also at a reasonable price. To my horror and complete frustration, I found JML Customer services, no sorry my mistake they only have a "order! Order! And Order line (to be putting it politely) most unhelpful and down right rude and to add insult to injury on their part, seemed bazarely annoyed and puzzled as to what would possess me to call them in the first instant for spares and in this case an essential part having failed after such a short period of time. "they obviously consider this product to be a throw away appliance and expect an inflated over priced product.
So once i calmed down (incidentily it takes a lot to blow my fuse, unlike their Halogen Oven lol) i scouted around and as a result of this, plus determined they were not going to get another penny out of me on principle, i decided to search for an alternative halogen oven especially as they make me feel quite bitter, resentful and frustrated not only by by their attitude, but by the mere fact that I should just shut up and hand over my hard earned DOSH for a new one! Yeh right, NOT!!
Firstly after quite some research I found which I proceeded to purchase My now GINO D'ACAMPO HALOGEN OVEN, which in my humble opinion is the Bees Knees! Unlike the JML oven, the extra 5ltr stainless ring came included with my oven as did a cookbook. The capacity of the bowl alone is also larger at 12ltrs + the 5ltr extension ring (the JML one is 10.5ltr with no extra ring) The max output on the JML is only 1300w, but on the GINO model it is 1400w and therefore far superior. The GINO D oven is also constructed far better than the JML oven as its HALOGEN HEATING TUBE is well protected and not exposed to allow hot fat etc to spit up onto it to make it more susceptible to damage or increased wear and tear from the effects of being more exposed. I have wondered to myself as to whether JML have deliberately designed their oven to fail after so long as it is so poorly constructed in a manner that does not protect the HALOGEN HEATING TUBE and because of this it is the first thing, in fact probably in 99% of cases is the part that ultimately fails meaning that you have to replace the entire appliance which is crazy when there are replacement heating tubes for all the other models at a very cheap price.
Trading standards state that the length an item should be expected to last is dependant on what you purchase eg a £3 hand held little battery fan (which people use out and about to cool down during the summer months) would only be expected to last say 6 months to a year, yet an electrical appliance such as a Halogen Oven eg the JML oven at a hefty price of £70 without the extension ring (which I believe is a further £15) should most definately last for more than a year. I know John Lewis used to automatically give a free 2yr warranty. I don't think you should have to feel obliged to pay JML for a further warranty after just 1yr and in so doing it really doesn't say much for the quality of their products.
I have had my GINO D'ACAMPO HALOGEN OVEN now just over 2yrs and it is working every bit as well as it did the day I bought it. It is well manufactured and due to its protected halogen heating tube, is also very easy to clean and keep clean.. Incidentally, the day my JML oven broke (ie halogen heating tube blew) to replace it would have cost me £65 + £11 for the extension ring for the JML OVEN.
I paid £32 for my GINO D'ACAMPO OVEN COMPLETE WITH EXTENSION RING from wilkinsons. I have to admit I was very very sceptable when I purchased this oven, mainly because i felt it seemed "just to cheap", ie less than half the price of the JML Oven and too good to be true ie buyer beware. To my delight and without doubt my new purchase, the GINO DACAMPO HALOGEN OVEN superseded everything and all my expectations aver the JML oven, well at least on paper, but to my delight after purchase i have found was one of the best decisions ie to go for a complete change I have ever made. It is a fantastic product. With my GINO D'ACAMPO HALOGEN OVEN now tried and tested and still going strong after 2yrs, I would have been quite happy to pay more than the JML OVEN any day. like you I use my GINO D'ACAMPO halogen oven everyday, it's just brilliant.
Just to end and sorry if I have rabbited on somewhat my advice to you all is to give trading standards a call, especially if it is your second oven to pack up with the same problem, which would mean if you bought another it would be 3 JML ovens in 18 months at a total price of over £200 had they not replaced the first one if still under warranty which to anyone is COMPLETELY NOT ACCEPTABLE. So to all you folk that feel they have been well and truly ripped off i suggest that youI should fight this one out to the end and if it were me, I would certainly not spend another penny on another JML OVEN.
It would be great to hear how any of you poor peeps get on
I PUT THE ONE STAR IN AS IT WAS A REQUIRED FIELD, THE ACTUAL RATING I WOULD SINCERELY LOVE TO GIVE THE JML HALOGEN OVEN IS A - (MINUS) 5 or what ever the max star rating is.
THE MORAL OF THE STORY IS DO NOT BUY JML PRODUCTS especially the CRAPPY TO FAIL FROM THE START JML HALOGEN OVEN
Lol I feel much better now I have vented
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