This company will just take your money and not send your goods. They will say lost in post we will send you another or refund your money they have no intention of doing this. After seeing other reviews on this company I am surprised they have not been shut down.

I ordered a usb charge wire for my Samsung 6 and a new battery pack for it. After 2 weeks of waiting a parcel arrived but contained a white envelope with four huge memory cards in it, which are apparently useless anyway. I have emailed several times but had no reply, phone not answered so reported to trading standards this morning when I stumbled across these reviews. I have always found Mobymemory to be good value for money and bought all my wires and memory cards from them too!

Ordered a memory card (£130 in stock) 2 June and paid extra for express post - 8 June still not arrived, tried to phone - they never answer - emailed and got what looks like a standard reply promising to look into the problem - 12 June despite sending 2 more emails no replies and still no memory card - still not answering the phone.

MOBY MEMORY - AVOID THIS COMPANY They don’t deliver but keep your money. 29/01/17 - ordered four memory sticks, expected delivery 4 to 5 days. 08/02/17 - emailed as not delivered. They said that they would look into it, must have got lost in post, will send replacement order 13/02/17 – emailed again. Told replacement order being sent tomorrow. 18/02/17 – emailed again. Told that 2 orders lost in post, new order being sent. 23/02/17 7 24/02/17 - . emailed again asking for refund. No replies. Web Site has permanent message saying “Telephone - we are currently having issues with our phone lines which is affecting our ability to answer calls. “ They never answer. Have now reported to trading standards. Next step is to contact credit card company to get the money refunded. Seems that this is a common problem. Strange thing is that on Trust pilot have have a review of 8.9, but every other review site I have seen has a score of 1 or 2 out of 5.

Ordered an SD card on 9th February, still not received by 23rd February despite sending numerous emails and receiving all sorts of assurances. Tried ringing several times - NO ANSWER! I wish I'd seen these reviews before placing the order. NEVER AGAIN!

I ordered memory for my laptop on July 4th. On the 11th July the wrong product arrived. Twice as big it was clearly not laptop Ram but for a desktop computer. I rang them on the 11th and was told they would send out a return envelope. On the 20th i still hadn#t received anything so i emailed the to ask for an update. I got told the correct product would arrive on Friday. It didn't, nothing did. Today is the 26th and i am asking for a return envelope to get my money back. If i don't hear anything i will go through my bank as i paid via credit card. If i knew the correct item was not in stock when i ordered i would not have bothered. If i knew it would take 10 days to get the wrong product i would have gone elsewhere.

Paid for next day delivery as I needed the memory cards urgently. The memory cards were posted three days later as demonstrated on the packaging when I finally received them. Emails to Moby Memory asking why they had failed to fulfil their obligation in the transaction have so far gone unanswered. Appalling service.

They took payment 10 days ago, but no card. Phone is not answered. I wish I'd looked at these reviews before ordering.

Awful company and would not recommend, a complete ripff. Ordered memory card on 15/4 for express delivery. Card never turned up after 1 week. Called the company they told me a replacement would be sent that day for next day delivery, what a surprise that never showed either. Since then I have bought a card from a proper company, been on holiday, returned and no card. I have sent 4 emails since speaking to Citizens Advice and they havent replied, tried to call and it goes through to voicemail. Surprisingly a card showed up yesterday 7/5 over 3 weeks after my original order, but still no reply to my emails. Card will be returned and refund has been requested several times but as yet havent seen a penny. Citizens Advice have advised they have 30 days since the original order for the refund so they have 1 week before its reported to Trading Standards. I have left a review on their website but hasnt show and if you look at other reviews they are down as 5 star service but this is misleading as other people have had exactly the same problem as me, this will also be reported to TS.

I ordered a mini sd card 4 weeks ago and the item I ordered didn't arrive. When I inquired about the delay they blamed Royalmail and promised to send a replacement which they failed to do. I asked for a refund, but again they delayed the reimbursement. I was lucky to be able to get my money back through my bank that opened a dispute with mobymemory. Do not waste your money and time, you won't get your item.

I believe this is the standard email communication they send to gain time: "Dear Customer, We regret to inform you that your order has been bounced back to us due to it being severely damaged on route within the Royal Mail distribution system. Our System has reversed your payment and the funds should be back with you shortly. We apologise for any inconvenience caused. " My payment system registers a refund immediately. 2 WEEKS LATER THEY HAVE NOT REFUNDED ME YET.