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  • Food - quality & variety

  • Entertainment on board

  • Value For Money

Keithsd80's review of Island Cruises, Island Escape

★☆☆☆☆

“One Star Cruise”

Written on: 06/03/2012 by Keithsd80 (1 review written)

They say A picture is worth a thousand words, so look at these and decide yourself. http://www.flickr.com/photos/north_east_keith/sets/72157628206306091/show/
These photo's were taken in the cabin we were allocated after we paid to upgrade to an outside cabin with a sea view.
We have been offered a £300 holiday voucher or £180 cash compensation from Thomson (the upgrade cost more than that!. I am now going through ABTA to sort this out.
The ship is an old 1982 North Sea Ferry and has been tarted up a little. I read the reviews and they said the ship had been refurbished but found out later that it was just the engines and the rest of the ship was tatty. One of the lifts didn't work so the others were over used and queues formed to use them. Passengers were constantly pestered to buy cigarettes by the waiters. as you will see in the photo's one of the lounges had torn seating and the rest were very grubby, The main theatre had no raised stage so shows had a limited view unless you were sat at the front. The singing by the entertainment staff in the main were recorded and the lip sync was dreadful. The restaurant on deck 10 was a joke! we went twice but hated the fact you had to use plastic cups and plates no teaspoons just straws!!!!
Our cabin was awful and we immediately went to the main desk to get the cabin changed, we were told by the surly staff they were fully booked and could not change the cabin. I could go on and on but no doubt you get the idea by now.

  • October 2011

    Date of Cruise

  • 7

    Nights on board

  • Outside

    Cabin Type

  • Couple

    Group description

  • Food - quality & variety

  • Entertainment on board

  • Value For Money

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Guest's Response to Keithsd80's Review

Written on: 23/04/2012

Yes this is an old ferry( never north sea ferries though). We went on it last year and are going again in may. The food was always nice, the entertainment good and all the staff so polite, pleasant and always attentive. We have been on other cruises which are more upmarket but so is the price you pay. Make sure you do your homework before you go so you are not in for a shock to find the Island Escape probably the smallest and oldest ship in every port you go to. At the end of the day this is sold as a 3* cruise so you cant expect 5* food and surroundings. The crew are so good i think Thomson should seriously think about buying them a newer ship!!!

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