horrendous , disastrous hire of a marquee ruined party

Click here if this is your business
10 out of 10 Marquees - www.10outof10marquees.com
★☆☆☆☆
1.0
From 5 reviews
0.0% of users recommend this

Guest's review of 10 out of 10 Marquees - www.10outof10marquees.com

“horrendous , disastrous hire of a marquee ruined party ”

★☆☆☆☆

written by on 26/06/2017

I hired a marquee from a company called 10 out of 10 marquees. it is a company based in Beckeham Kent. I dealt with a man. It was the first time i had hired a marquee and was hiring it for my 60th birthday party. On putting the marquee up it was clear the work was shoddy, carpet uneven, weak structure and it looked awful.The furniture was damaged, chairs filthy and at least 15 of the 50 were broken(we only saw this once they had left, as they left them piled up). I commented on how filthy the marquee was you could not see out of the windows.As the weather was poor i was concerned about the rain coming into the marquee this was dismissed by saying they do not leak. There was rain after they had left and the marquee completely flooded , including the torn, dirty, uneven carpet they had put on and all the tablecloths and decorations I had placed .I rang immediately and was told they would come to sort it out as it was the day before the party. They never came despite ringing constantly.I have not heard from them since. It rained again with more flooding and the heating and lights they provided were not working due to major fuse, burning my daughters hand as she tried to open the heating it cost me £200 to repair the damage to my outdoor electrics and my daughter was left with burns on her hand. I could not use the marquee for the party. I never got any response I had paid fully upfront. In addition they came and took the marquee not on the agreed time when there was no one at home they broke entry into my garden breaking my gate. I came back and was shocked at what i found. This should have been a happy celebration it was ruined by this company. I have received no apology, no communication or reimbursement for a marquee i did not use and paid for in full and damage caused that i had to pay for. The health and safety of their electrics is dangerous .I would not wish this dreadful experience on anybody and strongly warn anybody not to use them

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0