Written on: 15/07/2013
Five and a half years ago I bought a really nice Tripp suitcase. It is still in immaculate condition, looks like new. Very study. BUT - one of its wheels is losing its rubber.
I rang Tripp. It is no longer under guarantee. Fair enough.
All I wanted was to know where to take it to have the wheel repaired.
They couldn't tell me so I won't be buying another Tripp.
They can't even tell me what kind of an establishment I need to go to to have it repaired.
I did think if I ask at the garage for a piece of old tyre I could stick it onto the core with super glue (or get them to do it for me!)? Or maybe a bicycle shop? Or what? Must be something I can do. I'm not throwing away an expensive suitcase for want of a bit of rubber.
I'll go to a DIY place and the local hardware.
Other people must have wheel problems.
Now I have to spend hours and hours on the computer doing masses of research when I am sure Tripp must know the answer.
Same old story - only interested in selling things, not in helping!
As rated by our community of reviewers
" Terrible company " Read More
" Large Tripp luggage (Blue) " Read More
" Dreaddful Customer Service " Read More
" HORRIBLE CUSTOMER SERVICE!! AWFUL!!!! AVOID! " Read More
" Great service after delayed delivery " Read More
Written by Mally13