Tripp - www.tripp.co.uk – Ask our Expert

Our helpful expert will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by Lovejoy_84 on 23rd June 2014 Report this content
I have just damaged my tsa lock on my brand new tripp holiday suitcase! What can I do to get it replaced?! The lock jammed up and wouldn't open. I have now got it open but it won't lock! Haven't even used it yet as I'm traveling in 8 weeks, any suggestions?!

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by Maureenfleming on 8th April 2014 Report this content
My Tripp suitcase has stopped gliding, can the wheels be replaced?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (2)
Report this content Stevemccallan Written on: 10/04/2014
I had a broken handle and asked Tripp if they could supply a handle. They told me that they don't supply spare parts, but to take my case to my nearest stockist for a replacement. I took it to Debenhams in Southampton and without any proof of purchase, they gave me a new suitcase. Definitely worth a try.
Report this content Maureenfleming Written on: 21/04/2014
Problem solved by lubricating wheels > now gliding as good as new!
Asked by Cowen on 1st April 2014 Report this content
Bought two cases last year. On holiday in February one of the digital locks jammed and would not open. Is this covered by the guarantee please?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Asked by BCoules on 13th January 2014 Report this content
I have the Holiday llll Large 4-wheel suitcase. When it's laid flat for opening, there's a rectangular plastic device in the centre of the base on the outside - what is this for? It looks as though part of it should slide open but I can't make it do so and I'm reluctant to use too much force. I'm completely puzzled.

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

questionAnswer