Dreaddful Customer Service

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Samsonite - www.samsonite.co.uk
★★☆☆☆
1.7
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Ogle183's review of Samsonite - www.samsonite.co.uk

“Dreaddful Customer Service”

★☆☆☆☆

written by Ogle183 on 03/09/2015

I bought this case, used it twice. Fabric developed holes in two places along the seems. Samsonite assessed it with their 'independent' company and refused to repair or replace. Not fit for purpose, not robust enough to cope with airline travel. Avoid. Samsonite customer service is poor, they do not abide by the sale of goods act and believe it is acceptable to sell cases that are useless after two flights. AVOID.

  • Durability

  • Value For Money

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