Written on: 01/12/2012 by HaroldPark (1 review written)
Expect a wait time of at least 30 minutes for a call. Terrible customer service. When I finally connected, they did not recognize my product. Everything from them is made in China, so there help centers are oblivious.
Damaris Flores is a terrible customer service representative. Every time I write an email, I get the same generic response without her reading it.
The product is garbage and overpriced. The wheel fell off after the first use.
As rated by real users
" Locks break easily " Read More
" Surprised by great customer service! " Read More
" Fabulous light weight luggage! " Read More
Written by Canadiangirl3
" Let's see! First Luggage " Read More
" Best bag ever " Read More