Luggage Superstore Reviews - www.luggagesuperstore.co.uk

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★★★★☆
3.7 / 5
From 7 reviews
65% of users recommend this
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Luggage Superstore - www.luggagesuperstore.co.uk

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★☆☆☆☆
Luggage Superstore - www.luggagesuperstore.co.uk

“DUFF CASES 2...CUSTOMER SERVICE 0 ”

Written on: 24/05/2014

This review is from MAY 2014, and stretches back to September 2012, when I bought a cabin bag 'Rock Santa Cruz Super Lightweight Carry On Spinner Trolley Case 45 cm,' at a cost of £62.45 with a discount voucher of £5.20, therefore a reasonable expensive case for what there was of it! After 2 foreign holidays the stitching at the top of the case and come undone quite noticeably and to the detriment of the contents. I contacted LUGGAGE SUPERSTORE, and this started a chain of events to not… Read Full Review

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★☆☆☆☆
Luggage Superstore - www.luggagesuperstore.co.uk

“Not the way to do business”

Written on: 12/05/2014 by YuremHoover460 (1 review written)

Having been a relatively satisfied customer previously I have just had a bad experience. Having ordered two suitcases, Luggage Superstore then blasted my inbox with a promotion reducing the price of what I had just ordered by around 15%, amounting to about £48. The website contains a price match promise, so you would have thought they would at least match their own prices. I e-mailed, asking for the price match. No response. I telephoned and eventually spoke to a very unhelpful manager… Read Full Review

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★☆☆☆☆
Luggage Superstore - www.luggagesuperstore.co.uk

“Worse than awful”

Written on: 07/02/2014

Luggage Superstore - beyond awful. Lies and two months of hassle. Cheap prices are a consequence of the products not existing. I ordered a suitcase to give as a present at Christmas on 16Dec13 having called them to confirm that it would be delivered 21Dec13. Wanting to confirm that the present would arrive I called them on the 20Dec13 to confirm and was told that they would not be able to deliver on 21Dec13 as originally agreed, but that the suitcase was already in the post and that it… Read Full Review

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★☆☆☆☆
Luggage Superstore - www.luggagesuperstore.co.uk

“Appalling service - fails to deliver.”

Written on: 31/01/2014 by Doppie (2 reviews written)

Luggage Superstore tempts the customer with low prices then fails to deliver on goods which they apparently have 'in stock'. I ordered an in stock bag on the 3 January which still hasn't arrived 4 weeks later. They have appalling customer service which does not appear to want to help its customers, with several emails going unanswered. It's stores such as LuggageSuperstore.co.uk which give internet shopping a bad name… Read Full Review

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★☆☆☆☆
Luggage Superstore - www.luggagesuperstore.co.uk

“Order still hasn't arrived”

Written on: 23/12/2013

I placed an order for a leather bag on the 2nd of December, My account shows it was dispatched on the 3rd of December 10 days I emailed asking where the bag was and got no reply. It's now the 23rd December, two more emails and still no bag or reply. Not good service. What do you think?… Read Full Review

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Doppie's Comment

Written on: 31/01/2014

Seems to be a common theme with this company, they take your order and fail to deliver, ignoring customer service requests.

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★☆☆☆☆
Luggage Superstore - www.luggagesuperstore.co.uk

“The customer service is the worst. Never try buying...”

Written on: 01/09/2013

The customer service is the worst. Never try buying from this company… Read Full Review

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Paulsteads's Comment

Written on: 20/12/2013

Please clarify and let us have details of your order or the situation.
Luggage Superstore service department goes to great lenghths to ensure customer satisfaction.
We have a compensation scheme for customers for on the rare occasions are let down.
Thanks
Paul Steadman

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★☆☆☆☆
Luggage Superstore - www.luggagesuperstore.co.uk

“Non existant after sales service ”

Written on: 06/09/2012

I purchased a Samsonite case from Luggage Superstore on 13 August.The second time I used it on the 29 August the lock broke.I have emailed Luggage Superstore and explained the situation 3 times without any response whatsoever. I now have a case which is useless and appear to have bought from a company that sells very poor quality products… Read Full Review

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