Luggage Superstore Reviews - www.luggagesuperstore.co.uk

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★★★☆☆
3.4 / 5
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Luggage Superstore - www.luggagesuperstore.co.uk

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Latest Reviews

★☆☆☆☆

“also trading as Briefcase Superstore”

Written on: 04/08/2015 by jas.christie (1 review written)

Placed an order with Briefcase Superstore (same company and VAT number) in February 2015 and they couldn't fulfil the order so I obviously cancelled. After numerous attempts to have my money returned to date, 4th AUGUST 2015, I still haven't had my 40 quid returned. I would strongly advise against using this company… Read Full Review

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★★★★☆

“Had No Poblems At All”

Written on: 12/06/2015 by zoe1982 (3 reviews written)

i ordered a samsonite laptop bag from luggage superstore receiving a 10% discount, it took 5 days to receive my item via interlink. i didn't receive any emails letting me know that it had been dispatched but after checking my account i found out that it had been dispatched. I came on here after worrying that it was taking time and that i hadn't received any conformation via emails and saw that it had been given some poor reviews, but after 5 days i received the item, which as packaged… Read Full Review

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★☆☆☆☆

“Worst online experience”

Written on: 27/05/2015 by Geemcc (1 review written)

Do not use this company unless you want to give up your money, be lied to and never receive any product. Despite being promised numerous times that my bag would be on its way the bag never materialised after 2 weeks. In the end I received a call with an apology through gritted teeth and telling me "stock management systems sometimes fail" and other fun excuses. At the end of the day, I can only tell you that there are other sites which will offer the same products at the same price so avoid… Read Full Review

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★★★★★

“Great Service, Exellent Service”

Written on: 21/04/2015 by MrBruce (1 review written)

I have purchased both Antler and Samsonite items from Luggage Superstore over the years and would recommend them for all your luggage requirements. Always had friendly & efficient service with no problems… Read Full Review

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★★★★★

“Lovely Product, Speedy Delivery, as Described ”

Written on: 21/04/2015 by Angelique362 (1 review written)

I purchased a lovely samsonite cabin suitcase for a trip 6 months ago! I travel a lot and always carry lots of weight. I spoke to the customer service team to talked me through the different options and styles to suit my budget. This product I purchased is still in perfect condition and working perfectly. The product is as described and worth every penny spend. The delivery was quick and simple, and was in the time frame stated on the website. I would highly recommend using Luggage… Read Full Review

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★★★★★

“Excelent service & quality”

Written on: 21/04/2015 by Jimp55 (1 review written)

I purchased a Samsonit cosmolite suit case on the 13th April and it was delivered the following morning, in perfect condition. It's an excellent piece of luggage and totally reflects the web site description… Read Full Review

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★★★★★

“Great Products, Fast Delivery, Professional Service!!!!! ”

Written on: 21/04/2015 by vpGillespie168 (1 review written)

I have purchased over 10 products from Luggage Superstore to date (from chargers to Suitcases) and all have been perfect and are still used today. They have great quality products which last for years. The customer service is always friendly and welcoming! The delivery was fast a simple with a text alert from the courier telling me it would be delivered between 10.10am and 11.10am (which it was). Over all great company and nice people, I will continue to buy products from Luggage Superstore… Read Full Review

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★☆☆☆☆

“Breach of Trading Standards!”

Written on: 19/04/2015

Stated on the website that would receive free luggage weighing scales with the Samsonite spinner I ordered Did not receive scales. Emailed theme via their "contact us" facility and have never received an acknowledgement, let alone a response. Non existent customer service and will not use again!… Read Full Review

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★☆☆☆☆

“Don't buy from this company”

Written on: 14/03/2015 by Buckleyld207 (1 review written)

Don't buy from Luggage Superstore unless you want to throw your money away and never get a product in return. The item simply never arrived and they ignored my phone calls, emails and social media. I have now reported them and am working on a chargeback to get my money back. A complete joke… Read Full Review

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★☆☆☆☆

“Really a shame”

Written on: 29/01/2015 by Stella409 (1 review written)

it is really a torture when buying with them. Just received the suitcase after one month and more than 20 times callings to both Luggagesuperstore and UK Mail, their delivery service partner. Took at least 3 days off from work just waiting for the delivery, but they did not come or they delayed the delivery without any notice. Most of the time they claimed "delivery attempted", but there was no any tiny piece of paper to prove that the delivery has been attempted, or saying where I can come to… Read Full Review

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★☆☆☆☆

“Did not recieve item”

Written on: 14/01/2015 by SeaMySand (2 reviews written)

Ordered washbag. Not received. Follow up before Christmas. Telephoned and was told it would arrive. Telephoned again, no answer. About 7 weeks later eventually managed to get a refund… Read Full Review

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★☆☆☆☆

“DUFF CASES 2...CUSTOMER SERVICE 0 ”

Written on: 24/05/2014

This review is from MAY 2014, and stretches back to September 2012, when I bought a cabin bag 'Rock Santa Cruz Super Lightweight Carry On Spinner Trolley Case 45 cm,' at a cost of £62.45 with a discount voucher of £5.20, therefore a reasonable expensive case for what there was of it! After 2 foreign holidays the stitching at the top of the case and come undone quite noticeably and to the detriment of the contents. I contacted LUGGAGE SUPERSTORE, and this started a chain of events to not… Read Full Review

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★☆☆☆☆

“Not the way to do business”

Written on: 12/05/2014 by YuremHoover460 (1 review written)

Having been a relatively satisfied customer previously I have just had a bad experience. Having ordered two suitcases, Luggage Superstore then blasted my inbox with a promotion reducing the price of what I had just ordered by around 15%, amounting to about £48. The website contains a price match promise, so you would have thought they would at least match their own prices. I e-mailed, asking for the price match. No response. I telephoned and eventually spoke to a very unhelpful manager… Read Full Review

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★★★★☆

“Good customer service”

Written on: 08/05/2014 by Not_thevanilla_type (1 review written)

I saw few very bad reviews here so was sceptical but decided to order from them after two phone calls to enquire and the very competitive price they offer online. My order came a day after the estimated delivery, I wasn't too pleased with that; and one suitcase has a scratch mark so I called, I was offered two options - replacement or discount, I took the discount as I couldn't wait for the replacement. Every time I call, I was dealt with promptly, efficiently and honestly so I feel comfortable… Read Full Review

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★★★★★

“Done what they said”

Written on: 08/04/2014 by Floss666 (1 review written)

l purchaced two red chilly Sampsonite curv cabin cases, the luggage super store gave a Thursday delivery, but called to say that they would not arrive that day and offered a discount on top of what they had already given for the following Tuesday for the delivery, l was a bit worried that l had heard that line before, but true to their promise they came on time and what added up to be a sizable discount. Great product and l hope that they last the 15 years + of our last Samsonite cabin luggage… Read Full Review

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★★★★★

“ Would Recommend ”

Written on: 25/03/2014 by LAMARKS (1 review written)

I was very pleased I choose to order the our luggage from www.luggagesuperstore.co.uk - the services and communication from then was superb. The items were delivered on time and would order from these again… Read Full Review

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★★★★★

“Great Product and Super Service”

Written on: 11/03/2014 by malc34 (1 review written)

I ordered my suitcase on a Sunday evening but realised I had ordered the wrong size. Spoke to customer service who changed the order. The case arrived on time and with a free gift! I cant fault the site itself and Luggage Superstore customer service. The case itself is what you would expect from Samsonite. Strong, lighweight and easy to whhel around with its 4 wheels… Read Full Review

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★★★★★

“FANTASTIC SERVICES AND PRODUCT”

Written on: 03/03/2014 by barrywilsoninleeds (1 review written)

I found luggagesuperstore.co.uk and very easy website to find the right product for my requirements and when placing my order was updated throughout the process and my item was delivered on time with no trouble. Would recommend this company and would order from here again… Read Full Review

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★★★★★

“1st class service”

Written on: 24/02/2014 by peterjolley (1 review written)

Ordered Friday, arrived Monday at 10.30 thanks great service Peter… Read Full Review

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★☆☆☆☆

“Worse than awful”

Written on: 07/02/2014

Luggage Superstore - beyond awful. Lies and two months of hassle. Cheap prices are a consequence of the products not existing. I ordered a suitcase to give as a present at Christmas on 16Dec13 having called them to confirm that it would be delivered 21Dec13. Wanting to confirm that the present would arrive I called them on the 20Dec13 to confirm and was told that they would not be able to deliver on 21Dec13 as originally agreed, but that the suitcase was already in the post and that it… Read Full Review

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