Luggage Superstore Reviews - www.luggagesuperstore.co.uk

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★★★☆☆
3.1 / 5
45
53% of users recommend this
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Luggage Superstore - www.luggagesuperstore.co.uk

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Latest Reviews

★☆☆☆☆

“Don't buy from them - delivery dates are dishonest”

Written on: 27/11/2016

Delivery for my recent purchase was promised "between 21-25 November". Nothing arrived by 25 November. Further assurances than goods would arrive on 26 November were similarly worthless. We have therefore left for holiday with the luggage we paid for. What's worse, we could have bought it elsewhere for the same price and more reliable delivery. Don't use this firm… Read Full Review

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★★★★★

“Simply the best”

Written on: 10/11/2016 by Pierrelorenzo (3 reviews written)

Easy to use, good quality, fast delivery. Highly recommended company… Read Full Review

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★☆☆☆☆

“Price Promise”

Written on: 31/10/2016 by Noelle146 (1 review written)

Don't believe their 'price promise' claim. If you are looking for competetive pricing, numerous alternative suppliers, including Amazon, are mikes cheaper… Read Full Review

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★☆☆☆☆

“Misleading adverts and Poor Service”

Written on: 18/05/2016 by mrc_mr (1 review written)

Here is the text of my last substantive email to the company. I have had no reply: To: Sales - Luggagesuperstore Sent: Friday, 6 May 2016, 13:00 Subject: Re: Your order at Luggage Superstore Hi A The case was not delivered in the estimated delivery period. This is the sequence: • I was told on 3rd May by text that it would be delivered on 4th May so I changed all my appointments and waited in all day but it didn't turn up • I emailed you and said the consignment had mysteriously gone… Read Full Review

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★★★★★

“Overall Great, Case as described, Delivery a little slow”

Written on: 04/05/2016 by Payne148 (1 review written)

Ordered Samsonite case from Luggage superstore as they seemed to offer the best price and also stated they would throw in some FREE luggage weighing scales with my case. Case arrived today was all great and as described, Well packaged and sent via Tracked Courier. I got an automated text message from luggage superstore a few days ago saying my order would be with me today (And it was, so fair play). Only one thing to bare in mind, I'd advise you to order your case from here in good time as… Read Full Review

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★★★★★

“Good value and helpful customer services”

Written on: 06/02/2016 by Newcastle17391 (1 review written)

I found Luggage Superstore on Google after finding my perfect hand luggage. I was weary about placing the order due to some of the reviews left on various sites, however I went ahead. I got a 10 percent discount which was a bonus and worked out cheaper than buying from American Tourister or a stockist. I placed the order on the 1st Feb and was delivered on the 5th Feb so quick delivery. I did ring customer services for a tracking number and the staff were incredibly helpful and assisted me… Read Full Review

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★☆☆☆☆

“EXCUSES EXCUSES but PAYPAL DISPUTE did the trick”

Written on: 09/12/2015 by hhBradley1966 (1 review written)

I ordered a Delsey Montsouris case which was supposed to be here between the 2nd to 8th December, I emailed twice, rang and left a message and used social media...but did not receive a response. I paid using PAYPAL for safety and am soooo glad I did. I raised a dispute and within half and hour received a call to say sorry the case is still in France but they thought it was on the lorry and should be in the UK tomorrow. I said I needed the case for Friday, they tried to say they would get it… Read Full Review

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★☆☆☆☆

“Awful site!”

Written on: 10/11/2015 by Tinoitaly (1 review written)

This site never reply to emails and do not send packages, they collect just the money. Many lies with that too. Terrible experience with this site that I do not advise to people. This site and to avoid if you want to keep your money. must report this site… Read Full Review

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★☆☆☆☆

“I have not received my order and she don't reply to...”

Written on: 07/11/2015 by Palomaz242 (1 review written)

I have not received my order and she don't reply to messages. Very bad service. I would strongly advise against using this company… Read Full Review

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★☆☆☆☆

“Don't buy from this company””

Written on: 04/11/2015 by demifr (1 review written)

Did not recieve item” I have not received my item and she don't reply to messages. Very bad service, really a shame! I would strongly advise against using this company… Read Full Review

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★★★★☆

“Revelation suit case”

Written on: 24/10/2015 by McIntyreix1945 (1 review written)

A bit slow on delivery but excellent customer service. And pleased with the suitcase… Read Full Review

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★☆☆☆☆

“also trading as Briefcase Superstore”

Written on: 04/08/2015 by jas.christie (1 review written)

Placed an order with Briefcase Superstore (same company and VAT number) in February 2015 and they couldn't fulfil the order so I obviously cancelled. After numerous attempts to have my money returned to date, 4th AUGUST 2015, I still haven't had my 40 quid returned. I would strongly advise against using this company… Read Full Review

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★★★★☆

“Had No Poblems At All”

Written on: 12/06/2015 by zoe1982 (3 reviews written)

i ordered a samsonite laptop bag from luggage superstore receiving a 10% discount, it took 5 days to receive my item via interlink. i didn't receive any emails letting me know that it had been dispatched but after checking my account i found out that it had been dispatched. I came on here after worrying that it was taking time and that i hadn't received any conformation via emails and saw that it had been given some poor reviews, but after 5 days i received the item, which as packaged… Read Full Review

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★☆☆☆☆

“Worst online experience”

Written on: 27/05/2015 by Geemcc (1 review written)

Do not use this company unless you want to give up your money, be lied to and never receive any product. Despite being promised numerous times that my bag would be on its way the bag never materialised after 2 weeks. In the end I received a call with an apology through gritted teeth and telling me "stock management systems sometimes fail" and other fun excuses. At the end of the day, I can only tell you that there are other sites which will offer the same products at the same price so avoid… Read Full Review

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★★★★★

“Great Service, Exellent Service”

Written on: 21/04/2015 by MrBruce (1 review written)

I have purchased both Antler and Samsonite items from Luggage Superstore over the years and would recommend them for all your luggage requirements. Always had friendly & efficient service with no problems… Read Full Review

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★★★★★

“Lovely Product, Speedy Delivery, as Described ”

Written on: 21/04/2015 by Angelique362 (1 review written)

I purchased a lovely samsonite cabin suitcase for a trip 6 months ago! I travel a lot and always carry lots of weight. I spoke to the customer service team to talked me through the different options and styles to suit my budget. This product I purchased is still in perfect condition and working perfectly. The product is as described and worth every penny spend. The delivery was quick and simple, and was in the time frame stated on the website. I would highly recommend using Luggage… Read Full Review

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★★★★★

“Excelent service & quality”

Written on: 21/04/2015 by Jimp55 (1 review written)

I purchased a Samsonit cosmolite suit case on the 13th April and it was delivered the following morning, in perfect condition. It's an excellent piece of luggage and totally reflects the web site description… Read Full Review

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★★★★★

“Great Products, Fast Delivery, Professional Service!!!!! ”

Written on: 21/04/2015 by vpGillespie168 (1 review written)

I have purchased over 10 products from Luggage Superstore to date (from chargers to Suitcases) and all have been perfect and are still used today. They have great quality products which last for years. The customer service is always friendly and welcoming! The delivery was fast a simple with a text alert from the courier telling me it would be delivered between 10.10am and 11.10am (which it was). Over all great company and nice people, I will continue to buy products from Luggage Superstore… Read Full Review

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★☆☆☆☆

“Breach of Trading Standards!”

Written on: 19/04/2015

Stated on the website that would receive free luggage weighing scales with the Samsonite spinner I ordered Did not receive scales. Emailed theme via their "contact us" facility and have never received an acknowledgement, let alone a response. Non existent customer service and will not use again!… Read Full Review

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★☆☆☆☆

“Don't buy from this company”

Written on: 14/03/2015 by Buckleyld207 (1 review written)

Don't buy from Luggage Superstore unless you want to throw your money away and never get a product in return. The item simply never arrived and they ignored my phone calls, emails and social media. I have now reported them and am working on a chargeback to get my money back. A complete joke… Read Full Review

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