Luggage Superstore Reviews - www.luggagesuperstore.co.uk

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★★★☆☆
3.4 / 5
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Luggage Superstore - www.luggagesuperstore.co.uk

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Latest Reviews

★☆☆☆☆

“Don't buy from this company”

Written on: 14/03/2015 by Buckleyld207 (1 review written)

Don't buy from Luggage Superstore unless you want to throw your money away and never get a product in return. The item simply never arrived and they ignored my phone calls, emails and social media. I have now reported them and am working on a chargeback to get my money back. A complete joke… Read Full Review

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★☆☆☆☆

“Really a shame”

Written on: 29/01/2015 by Stella409 (1 review written)

it is really a torture when buying with them. Just received the suitcase after one month and more than 20 times callings to both Luggagesuperstore and UK Mail, their delivery service partner. Took at least 3 days off from work just waiting for the delivery, but they did not come or they delayed the delivery without any notice. Most of the time they claimed "delivery attempted", but there was no any tiny piece of paper to prove that the delivery has been attempted, or saying where I can come to… Read Full Review

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★☆☆☆☆

“Did not recieve item”

Written on: 14/01/2015 by SeaMySand (2 reviews written)

Ordered washbag. Not received. Follow up before Christmas. Telephoned and was told it would arrive. Telephoned again, no answer. About 7 weeks later eventually managed to get a refund… Read Full Review

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★☆☆☆☆

“DUFF CASES 2...CUSTOMER SERVICE 0 ”

Written on: 24/05/2014

This review is from MAY 2014, and stretches back to September 2012, when I bought a cabin bag 'Rock Santa Cruz Super Lightweight Carry On Spinner Trolley Case 45 cm,' at a cost of £62.45 with a discount voucher of £5.20, therefore a reasonable expensive case for what there was of it! After 2 foreign holidays the stitching at the top of the case and come undone quite noticeably and to the detriment of the contents. I contacted LUGGAGE SUPERSTORE, and this started a chain of events to not… Read Full Review

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★☆☆☆☆

“Not the way to do business”

Written on: 12/05/2014 by YuremHoover460 (1 review written)

Having been a relatively satisfied customer previously I have just had a bad experience. Having ordered two suitcases, Luggage Superstore then blasted my inbox with a promotion reducing the price of what I had just ordered by around 15%, amounting to about £48. The website contains a price match promise, so you would have thought they would at least match their own prices. I e-mailed, asking for the price match. No response. I telephoned and eventually spoke to a very unhelpful manager… Read Full Review

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★★★★☆

“Good customer service”

Written on: 08/05/2014 by Not_thevanilla_type (1 review written)

I saw few very bad reviews here so was sceptical but decided to order from them after two phone calls to enquire and the very competitive price they offer online. My order came a day after the estimated delivery, I wasn't too pleased with that; and one suitcase has a scratch mark so I called, I was offered two options - replacement or discount, I took the discount as I couldn't wait for the replacement. Every time I call, I was dealt with promptly, efficiently and honestly so I feel comfortable… Read Full Review

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★★★★★

“Done what they said”

Written on: 08/04/2014 by Floss666 (1 review written)

l purchaced two red chilly Sampsonite curv cabin cases, the luggage super store gave a Thursday delivery, but called to say that they would not arrive that day and offered a discount on top of what they had already given for the following Tuesday for the delivery, l was a bit worried that l had heard that line before, but true to their promise they came on time and what added up to be a sizable discount. Great product and l hope that they last the 15 years + of our last Samsonite cabin luggage… Read Full Review

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★★★★★

“ Would Recommend ”

Written on: 25/03/2014 by LAMARKS (1 review written)

I was very pleased I choose to order the our luggage from www.luggagesuperstore.co.uk - the services and communication from then was superb. The items were delivered on time and would order from these again… Read Full Review

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★★★★★

“Great Product and Super Service”

Written on: 11/03/2014 by malc34 (1 review written)

I ordered my suitcase on a Sunday evening but realised I had ordered the wrong size. Spoke to customer service who changed the order. The case arrived on time and with a free gift! I cant fault the site itself and Luggage Superstore customer service. The case itself is what you would expect from Samsonite. Strong, lighweight and easy to whhel around with its 4 wheels… Read Full Review

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★★★★★

“FANTASTIC SERVICES AND PRODUCT”

Written on: 03/03/2014 by barrywilsoninleeds (1 review written)

I found luggagesuperstore.co.uk and very easy website to find the right product for my requirements and when placing my order was updated throughout the process and my item was delivered on time with no trouble. Would recommend this company and would order from here again… Read Full Review

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★★★★★

“1st class service”

Written on: 24/02/2014 by peterjolley (1 review written)

Ordered Friday, arrived Monday at 10.30 thanks great service Peter… Read Full Review

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★☆☆☆☆

“Worse than awful”

Written on: 07/02/2014

Luggage Superstore - beyond awful. Lies and two months of hassle. Cheap prices are a consequence of the products not existing. I ordered a suitcase to give as a present at Christmas on 16Dec13 having called them to confirm that it would be delivered 21Dec13. Wanting to confirm that the present would arrive I called them on the 20Dec13 to confirm and was told that they would not be able to deliver on 21Dec13 as originally agreed, but that the suitcase was already in the post and that it… Read Full Review

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★☆☆☆☆

“Appalling service - fails to deliver.”

Written on: 31/01/2014 by Doppie (2 reviews written)

Luggage Superstore tempts the customer with low prices then fails to deliver on goods which they apparently have 'in stock'. I ordered an in stock bag on the 3 January which still hasn't arrived 4 weeks later. They have appalling customer service which does not appear to want to help its customers, with several emails going unanswered. It's stores such as LuggageSuperstore.co.uk which give internet shopping a bad name… Read Full Review

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★☆☆☆☆

“Order still hasn't arrived”

Written on: 23/12/2013

I placed an order for a leather bag on the 2nd of December, My account shows it was dispatched on the 3rd of December 10 days I emailed asking where the bag was and got no reply. It's now the 23rd December, two more emails and still no bag or reply. Not good service. What do you think?… Read Full Review

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Doppie's Comment

Written on: 31/01/2014

Seems to be a common theme with this company, they take your order and fail to deliver, ignoring customer service requests.

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★★★☆☆

“Check your order”

Written on: 17/12/2013

Ordered item at weekend. Told I needed to pay extra for next day delivery. The promised confirmation email was not received and on phone query two days later I was told weekend sales staff were uninformed. Item could not be sent next day. At time of writing outcome uncertain… Read Full Review

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★★★★★

“Super Speedy”

Written on: 05/11/2013

Ordered my Samsonite cosmolite over the phone from luggage Superstore. Really friendly gentleman took my call and arranged for next day delivery. The case arrived before 10 oclock the following day and best of all he waivered the £4.95 next day delivery charge. Will definitely use Luggage Superstore again and recommend to friends. Many thanks… Read Full Review

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★☆☆☆☆

“The customer service is the worst. Never try buying...”

Written on: 01/09/2013

The customer service is the worst. Never try buying from this company… Read Full Review

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Paulsteads's Comment

Written on: 20/12/2013

Please clarify and let us have details of your order or the situation.
Luggage Superstore service department goes to great lenghths to ensure customer satisfaction.
We have a compensation scheme for customers for on the rare occasions are let down.
Thanks
Paul Steadman

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★★★★★

“Great effort!”

Written on: 31/07/2013

Just taken delivery of my new suitcase to go on holiday tomorrow (welll middle of tonight!). I ordered a Delsey case which took longer to get delivered to them but once in they quickly called and offered to send by DPD 'Next Morning' service. Thanks for going the extra mile to get my suitcase to me in time… Read Full Review

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★★★★★

“Truly fantastic service -- went the extra mile”

Written on: 12/07/2013

Many friends who've placed orders with Luggage Superstore have testified to its superquick turnaround rates -- unfortunately, the Samsonite suitcase I ordered was part of a huge promotion this month so the despatch date took awhile longer than usual as stocks for the color I ordered were understandably low. However, knowing that I had to fly very urgently, the guys went out of their way to check if other colors were available in their warehouse and when they were, couriered an alternative to me… Read Full Review

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★★★★★

“quick delivery”

Written on: 27/06/2013

I ordered my Antler suitcase at 2.30pm on Thursday, and it arrived at 11.30 the following day. I also got a text message from them to tell me what time it was going to arrive. Super Service. Thanks… Read Full Review

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