written by on 09/06/2013
Really bad experience with this suitcase. This item was purchased especially for airline travel because of its weight but after using twice it has frayed around the bottom corner on the internal supporting tube. After complaining I was told the guarantee only covers handles, zips, wheels and seams and no responsibility by the retailers would be accepted. I was told the damage must have been caused by mishandling. I consider this to be a suitcase obviously not suitable for luggage. I may as well have thrown the considerable amount of cash down the drain.
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Milldene's Comment
Written on: 20/06/2013
I bought 2 of these 'Worlds Lightest Cases' for air travel. They were never easy to handle and went out of shape when stood in the vertical position. After a recent holiday the case was totally out of shape so I investigated. I found one of the horozontal supports to be broken and a vertical support was missing (missed during manufacture). Reading the warranty it is obvious that what you state is very apt. This luggage is not robust enough for third party handling. I have replaced some of the plastic supports with metal structures but now I am just going to wait until the fabric tears, the low quality zips break, the handles jam or the wheels drop off. This luggage is of the lowest quality and sold at a premium price. It is made in China rubbish.